Natasha Epperson
Bakersfield,California
Summary
Business Office Director skilled in streamlining operations, improving financial performance, and managing high-volume workloads. Proven leader with expertise in budgeting, debt reduction, and building strong team and resident relationships.
Overview
6
6
years of professional experience
Work History
Business Office Director
Ivy Park at Seven Oaks
Bakersfield, California
06.2022 - Current
- Managed daily operations for business office at Ivy Park at Seven Oaks.
- Supervised staff to ensure efficient workflow and task completion.
- Coordinated scheduling and communication between departments and residents.
- Implemented policies to enhance office procedures and resident services.
- Maintained financial records to support budgeting and reporting processes.
- Trained new employees on office protocols and resident interaction standards.
- Conducted regular meetings to address staff concerns and operational updates.
- Resolved any discrepancies between vendor invoices and purchase orders.
- Worked with external auditors during annual audit process.
- Managed all aspects of the business office operations, including payroll and accounts payable and receivable.
- Resolved customer complaints regarding billing issues in a timely manner.
- Prepared monthly financial reports for executive management team.
- Prepared monthly financial statements for review by senior management team.
- Performed regular assessments of payment collections, unbilled services, and outstanding debt.
- Worked with insurance carriers to solve problems with coverage and payments.
- Recruited, trained and motivated staff to form cohesive and high-performance team.
- Assisted in developing strategies to increase profitability while controlling costs.
- Participated in strategic planning sessions aimed at improving operational efficiency.
- Maintained up-to-date records of all financial transactions.
- Determined appropriate budget levels and tracked expenditures.
- Coordinated with other departments to ensure accurate data collection and reporting.
- Reviewed invoices for accuracy before processing payments.
- Oversaw daily activities in the business office, such as budgeting, forecasting, cash flow management, cost control, and revenue analysis.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
Activity Director
The Village at Seven Oaks
Bakersfield, california
01.2022 - 06.2022
- Developed engaging recreational programs for residents in assisted living community.
- Coordinated events and activities to enhance social interaction among residents.
- Managed scheduling and logistics for daily programs and special occasions.
- Collaborated with staff to ensure safe and enjoyable activity participation.
- Fostered relationships with local organizations to enrich program offerings.
- Created monthly activity calendars with a variety of recreational options.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Assisted residents with physical activities such as walks and exercise classes.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
Activity Assistant
Kern River Transitional Care
Bakersfield, California
08.2019 - 01.2022
- Assisted residents with daily activities and personal care tasks.
- Organized group activities to promote social interaction among residents.
- Conducted one-on-one activities with residents who require special attention.
- Assisted in the planning and implementation of activities for residents.
- Encouraged participation from residents who are reluctant to join in group activities.
- Helped organize special events such as birthday parties or holiday gatherings.
- Ensured that all necessary supplies were available for each activity session.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA06-2005
Skills
- Financial reporting
- Budget management
- Staff supervision
- Policy implementation
- Data analysis
- Operational efficiency
- Customer relationship management
- Vendor negotiation
- Conflict resolution
- Team leadership
- Effective communication
- Employee training
- Attention to detail
- Variance investigations
- Labor cost evaluations
- Financial management
- Staff training and development
- Accounts receivable operations
- Human resources management
- Payment processing
- Deadline management
- Administrative support
- Spreadsheet and database creation
- Credit and collections
- Payroll processing
- Employee onboarding
- Inventory control
- Office administration
References
References available upon request.
Timeline
Business Office Director
Ivy Park at Seven Oaks
06.2022 - Current
Activity Director
The Village at Seven Oaks
01.2022 - 06.2022
Activity Assistant
Kern River Transitional Care
08.2019 - 01.2022
High School Diploma -
Stockdale High School
Similar Profiles
Zabrinna SantiagoZabrinna Santiago
Server at Ivy ParkServer at Ivy Park
Leann Beverly MarquezLeann Beverly Marquez
Resident Services Coordinator at Ivy Park at Sabre SpringsResident Services Coordinator at Ivy Park at Sabre Springs
Michelle LimMichelle Lim
Licensed Vocational Nurse at Ivy Park at Seal BeachLicensed Vocational Nurse at Ivy Park at Seal Beach
Reynaldo MontesReynaldo Montes
Bar Manager / Nightclub Manager at Zama Latin American CuisineBar Manager / Nightclub Manager at Zama Latin American Cuisine
Desiree LunaDesiree Luna
General Manager at Chuys Mesquite BroilerGeneral Manager at Chuys Mesquite Broiler