Natasha Esquilin
Davenport,FL
Summary
Highly motivated Service Assistant with commitment to excellence. Effective employee promoting well-developed skills . Committed to best-in-class service with proven history of proven record success. Ready to learn new skills from dynamic team and bring value through experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lifeguard
Disney
Lake Buena Vista, FL
09.2024 - Current
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Provided immediate response to emergency situations, administering first aid and CPR as needed.
- Conducted regular safety drills to enhance team readiness and response efficiency.
- Oversaw swimmer performance and safety during pool hours.
- Assisted guests by providing clear answers to inquiries. Engaged with visitors to address questions respectfully.
Surgery Coordinator
AdventHealth
Davenport, FL
11.2021 - 11.2023
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed pre-operative and post-operative patient communications to ensure clarity and compliance.
- Facilitated cross-functional collaboration among surgeons, nursing staff, and administrative teams for seamless service delivery.
- Implemented process improvements that enhanced patient satisfaction and operational efficiency within surgical departments.
- Collaborated with insurance providers to secure necessary authorizations.
- Secured necessary medical clearances and compiled comprehensive medical history documentation.
Service Assistant
Longhorn Steakhouse
Davenport, FL
05.2021 - Current
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Key Holder /Cashier Team Lead
Journeys Shoes
Orlando, FL
11.2018 - 12.2019
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
Education
High School Diploma -
Faith Generation Academy
Orlando, FLSkills
- Customer assistance
- Teamwork
- Training and Development
- Inventory Control
- Sales Goals
- Decision - making
- Critical thinking
- Fast learning
- Cash Handling
- Employee Training
- Billingual
- Strategized
Certification
- Certified service assistant, Longhorn Steakhouse
Timeline
Lifeguard
Disney
09.2024 - Current
Surgery Coordinator
AdventHealth
11.2021 - 11.2023
Service Assistant
Longhorn Steakhouse
05.2021 - Current
Key Holder /Cashier Team Lead
Journeys Shoes
11.2018 - 12.2019
High School Diploma -
Faith Generation Academy