Provide comprehensive education to potential Health Home members that highlights the benefits and promote participation in care coordination services.
Track and document all outreach attempts and enrollment in various software portals as required.
Review enrollment documentation/referral’s as required in a timely fashion.
Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information.
Track the outreach and engagement of all Lead Health Home referrals as required.
Gather, review, and file medical, mental health & substance use reports from respective providers as needed.
Update and maintain accurate records on prospective clients of services rendered on required software platforms.
Maintain and track the progress of reaching those members, services needed and appropriateness
Perform various clerical duties: Filing, Medicaid verification, assembling and disassembling charts, developing client contact sheets, updating client caseload, assisting the team in compiling information (mail, follow-up, etc.)
Mass mail outreach and engagement letters to members on the current census, as well as outreach and disengaged members (cold calls).
Conducte comprehensive applicant interviews to determine eligibility and fit for specific programs.
Achieve high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.
FRONT DESK RECEPTIONIST
Moet Hennessy
01.2023 - 01.2024
Providing office support through administrative and clerical tasks
Answering, scanning, and transferring incoming calls
Distributing mail and internal correspondence
Booking conference rooms for internal and client meetings through Microsoft and sending meeting invites
Handling input of guests into the building security system
Operating telephone switchboard to answer, screen, or forward calls and taking messages or scheduling appointments
Assisting executive assistant with additional office duties as directed
Keeping current record of staff members' whereabouts and availability
FRONT DESK RECEPTIONIST
Swiss Post Solutions (SPS)
09.2017 - 12.2023
Managing telephone switchboard and directing calls to appropriate staff members
Providing executive support by scheduling appointments and coordinating meetings
Ensuring office security by monitoring entrances and maintaining visitor logs
Performing administrative tasks such as document scanning and mail delivery
Supporting office operations by tracking staff availability and coordinating travel arrangements
Welcoming and assisting visitors in a professional and friendly manner
Education
Liberal Arts Human Services - Human Services
Bronx Community College
Bronx, NY
04.2025
Skills
Customer service
Computer literacy
Documentation review
Bilingual in English and Spanish
Professional Services
Call Center Management
Attention to detail
Microsoft Office (Word, Excel, PowerPoint and Outlook)