Overview
Work History
Education
Skills
Timeline
Generic

NATASHA ESTEVEZ

New York

Overview

8
8
years of professional experience

Work History

Enrollment Specialist Admin

Care Collab
02.2025 - Current
  • Provide comprehensive education to potential Health Home members that highlights the benefits and promote participation in care coordination services.
  • Track and document all outreach attempts and enrollment in various software portals as required.
  • Review enrollment documentation/referral’s as required in a timely fashion.
  • Utilize internet databases, health record systems, and other resources to explore client eligibility and contact information.
  • Track the outreach and engagement of all Lead Health Home referrals as required.
  • Gather, review, and file medical, mental health & substance use reports from respective providers as needed.
  • Update and maintain accurate records on prospective clients of services rendered on required software platforms.
  • Maintain and track the progress of reaching those members, services needed and appropriateness
  • Perform various clerical duties: Filing, Medicaid verification, assembling and disassembling charts, developing client contact sheets, updating client caseload, assisting the team in compiling information (mail, follow-up, etc.)
  • Mass mail outreach and engagement letters to members on the current census, as well as outreach and disengaged members (cold calls).
  • Conducte comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Achieve high levels of applicant satisfaction, consistently receiving positive feedback for guidance provided.

FRONT DESK RECEPTIONIST

Moet Hennessy
01.2023 - 01.2024
  • Providing office support through administrative and clerical tasks
  • Answering, scanning, and transferring incoming calls
  • Distributing mail and internal correspondence
  • Booking conference rooms for internal and client meetings through Microsoft and sending meeting invites
  • Handling input of guests into the building security system
  • Operating telephone switchboard to answer, screen, or forward calls and taking messages or scheduling appointments
  • Assisting executive assistant with additional office duties as directed
  • Keeping current record of staff members' whereabouts and availability

FRONT DESK RECEPTIONIST

Swiss Post Solutions (SPS)
09.2017 - 12.2023
  • Managing telephone switchboard and directing calls to appropriate staff members
  • Providing executive support by scheduling appointments and coordinating meetings
  • Ensuring office security by monitoring entrances and maintaining visitor logs
  • Performing administrative tasks such as document scanning and mail delivery
  • Supporting office operations by tracking staff availability and coordinating travel arrangements
  • Welcoming and assisting visitors in a professional and friendly manner

Education

Liberal Arts Human Services - Human Services

Bronx Community College
Bronx, NY
04.2025

Skills

  • Customer service
  • Computer literacy
  • Documentation review
  • Bilingual in English and Spanish
  • Professional Services
  • Call Center Management
  • Attention to detail
  • Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Adobe software
  • Google Software
  • EPACES
  • MAPP
  • Creatio
  • Data entry skills
  • Applicant screening
  • Client advocacy
  • Confidentiality handling
  • Application/Enrollment verification
  • Telephone and email skills
  • Insurance coverage verification
  • Customer follow-up
  • Relationship building

Timeline

Enrollment Specialist Admin

Care Collab
02.2025 - Current

FRONT DESK RECEPTIONIST

Moet Hennessy
01.2023 - 01.2024

FRONT DESK RECEPTIONIST

Swiss Post Solutions (SPS)
09.2017 - 12.2023

Liberal Arts Human Services - Human Services

Bronx Community College
NATASHA ESTEVEZ