Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Natasha Estrada

San Diego,CA

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Dual Site Assistant Community Manager promoting exemplary talents in customer service and policies & procedures' oversight.

Overview

15
15
years of professional experience

Work History

Dual Site Lease up Assistant Manager

The Dinerstein Companies
12.2022 - Current
  • Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Generate renewals & process invoices for properties
  • Collect rental payments from residents and keep meticulous records of delinquent accounts.
  • Handle resident complaints and issues
  • Inspect buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Perform month end reporting
  • Cross trained other employees
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Plan community events for resident retention
  • Assist the property manager with reporting, inspections and supervising other employees.

Community Manager Dual Site

Property West Residential
04.2021 - 12.2022
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing turnover conditions and standards.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Assistant Property Manager ~ Garden Style Lease up

Sorano Apartments - Avenue 5 Residential
10.2019 - 12.2020
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Maintained an average rent collection of 94% during pandemic.
  • Assisted residents effected by covid-19 in finding programs for rental aid, thus helping total rent collection for the client.
  • Assisted in leasing apartments, maintaining a 46.75% closing ratio.
  • Performed AME procedures.
  • Processed move-in and move out files .
  • Completed deposit accounting for all move outs, cancellations or denied applicants.
  • Performed monthly VP/RM reports (Concession Burn Off, GPR, Financial Aged Receivables)
  • Posted 3 day notices & 15 day notices per pandemic guidelines.
  • Processed unlawful detainer and collection files.
  • Assisted with completion from a lease up to stabilized property.
  • Facilitated team meetings.

Leasing Manager

Castlerock Apartments - Greystar
03.2015 - 10.2019
  • Assist in processing payments and performing deposit accounting for move out files in the absence of the assistant manager.
  • Perform basic deposit accounting for cancel and denial files as necessary.
  • Generate traffic, perform follow up with all traffic, complete outreach marketing throughout the year.
  • Ensure that marketing as well as market surveys are up to date and accurate.
  • Remain informed of comparable properties incentives, as well as similarities and differences.
  • Prepare and send out renewal notices, as well as manage lease expirations.
  • Accept service requests from residents and forward to maintenance team.
  • Check resident satisfaction in person and through regular follow-up calls.
  • Inspect models and available "rent ready" units, communicate related service needs to maintenance team.
  • Walk property periodically and communicate all needs and services that need to be performed to community manager and service supervisor.
  • Identify the prospective resident's needs and express how and why our community would meet such needs.
  • Created, coordinated and engaged in marketing campaigns.

Leasing Consultant/Leasing Manager

Villas At Towngate Apartments- Riverstone/Greystar
01.2009 - 03.2015
  • Immediately follow-up on prospects that did not rent and attempt to close sale again.
  • If unable to help prospect, refer them to sister communities to meet prospect's needs.
  • Inspect models and available "make ready", communicate related service needs to maintenance team.
  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Plan resident retention events.
  • Assist in placing, removing/updating banners, balloons, and flags.
  • Held high approval rating and percentage of customer loyalty.
  • Resolved conflicts between tenants in most effective manner.
  • Collected rent and tracked resident payments and information in Yardi.

Skills

  • Marketing
  • Process payments/refunds/collections
  • Train new employees
  • Reporting
  • Team leadership
  • Lease management experience
  • Resident communication skills
  • Invoice processing
  • Renewal generation
  • Budgeting costs
  • Leasing and sales
  • Maintenance knowledge

Accomplishments

2019- Riverside Chamber of Commerce Property Beautification Award

2014-Super Top Shop Award

2012-Leasing Professional of The Year

Timeline

Dual Site Lease up Assistant Manager

The Dinerstein Companies
12.2022 - Current

Community Manager Dual Site

Property West Residential
04.2021 - 12.2022

Assistant Property Manager ~ Garden Style Lease up

Sorano Apartments - Avenue 5 Residential
10.2019 - 12.2020

Leasing Manager

Castlerock Apartments - Greystar
03.2015 - 10.2019

Leasing Consultant/Leasing Manager

Villas At Towngate Apartments- Riverstone/Greystar
01.2009 - 03.2015

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Natasha Estrada