Natasha Eubanks
Dallas,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized customer service professional with experience in multi- universal and different diversified restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
11
11
years of professional experience
Work History
Server/ Customer Service
Hutchins Bbq
Frisco, TX
12.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Welcomed, greeted and assisted guests in high-traffic store, generating $over 35000.00 dollars in business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved issues High maintenance calls over phone with over 200 customers daily.
- Communicated professionally with colleagues, freelancers and clients.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for a non- franchised (Family Owned) business.
- Facilitated inter-departmental communication to effectively provide customer support.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Lead
Hutchins Bbq
Frisco, TX
12.2019 - Current
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Responded to customer calls and emails to answer questions about products and services.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
Server
Honors Course
Ooltewah, TN
03.2018 - 11.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Banquet Server
Honors Course
Ooltewah, TN
03.2018 - 11.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Provided friendly, courteous service to create memorable moments for guests.
Server Shift Leader
Big River Grille & Brewing
Chattanooga, TN
01.2017 - 02.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for 10 TO 12 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Managed scheduling for 10 TO 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Server/Restaurant Hostess
Applebee's Grill + Bar
Fort Oglethorpe, GA
01.2016 - 12.2017
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Reported problematic guests to management to foster safe and pleasant environment.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Red Bank High School
Chattanooga, TN05.2007
Skills
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Able to Lift 30 Pounds
- Team Player
- PPE Guideline Compliance
- Customer Service and Rapport
- Warm and Friendly
- Bathroom Servicing
- Conflict and Complaint Resolution
I enjoy meeting new people and trying new things. I love a challenge and I can work at a fast pace.
I think that staying Positive is a CHOICE. You can wake-up and be in a bad mood or you can wake-up and be Grateful that you at least woke-up that morning. I am a very motivated and positive person, because of this I tend to have a really good positive influence on those that are around me.
Quote
You never know what is enough unless you know what is more than enough.
William Blake
Timeline
Server/ Customer Service
Hutchins Bbq
12.2020 - Current
Customer Service Lead
Hutchins Bbq
12.2019 - Current
Server
Honors Course
03.2018 - 11.2019
Banquet Server
Honors Course
03.2018 - 11.2019
Server Shift Leader
Big River Grille & Brewing
01.2017 - 02.2018
Server/Restaurant Hostess
Applebee's Grill + Bar
01.2016 - 12.2017
High School Diploma -
Red Bank High School
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