Summary
Overview
Work History
Skills
Timeline
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Natasha Evans

Bowie,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Full-Service Shopper/Customer Service Representative

Instacart
Bowie, MD
07.2020 - Current
  • Performed grocery shopping for customers according to their specified list of items.
  • Organized and packed groceries in bags or boxes for easy transport.
  • Provided excellent customer service by responding promptly to inquiries, addressing complaints, and resolving issues.
  • Ensured quality of products purchased met customer requirements through careful selection and inspection.
  • Verified accuracy of orders prior to delivery.
  • Maintained communication with customers throughout the shopping and delivery process via phone calls, text messages, emails.
  • Followed store policies and procedures when selecting, packing, delivering, and returning items to shelves.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Utilized knowledge of product locations within store in order to expedite shopping processes for customers' orders.

Sales Associate

Bed Bath and Beyond
Crofton, MD
06.2020 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures and customer services.

Shift Manager/Key Holder

Boston Market
Gambrills, MD
08.2016 - 06.2020
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Monitored sales activities to ensure compliance with company policies and regulations.
  • Ensured proper opening and closing procedures were followed daily.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
  • Initiated action plans to address any discrepancies or issues in the store's inventory levels.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Facilitated conflict resolution between customers and employees as needed.
  • Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Opened and closed store in absence of senior managers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Skills

  • Efficient Time Management
  • Effective Multitasking
  • Decision-Making
  • Planning and Organization
  • Relationship Building
  • Documentation and Reporting
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Strong Interpersonal Skills
  • Customer Relations

Timeline

Full-Service Shopper/Customer Service Representative

Instacart
07.2020 - Current

Sales Associate

Bed Bath and Beyond
06.2020 - 10.2022

Shift Manager/Key Holder

Boston Market
08.2016 - 06.2020

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Natasha Evans