Natasha Everett
Vancouver,WA
Summary
Dedicated and detail-oriented Insurance Liaison with proven experience in medical documentation, insurance authorization, and benefits coordination within a high-stakes pediatric environment. Skilled in working under tight timelines to ensure critically needed care is not delayed. Strong communicator with a track record of collaborating across teams, educating providers and families, and identifying process improvements. Passionate about quality assurance and training, with firsthand experience supporting peers and promoting accurate, compliant workflows. Now seeking to bring my operational knowledge and commitment to quality into a Quality Assurance and Training Support role with Cranial Technologies.
Overview
9
9
years of professional experience
Work History
Insurance Liaison
Cranial Technologies
Remote, AZ
02.2023 - Current
- Coordinate timely insurance prior authorization, ensuring infants receive medically necessary services without delay.
- Request, gather, and assess documentation from providers to meet payer requirements for prior authorizations.
- Submit and follow up on insurance authorizations, navigating complex payer systems and policies.
- Communicate clearly and empathetically with families to explain insurance benefits, coverage, and next steps.
- Collaborate daily with providers, schedulers, and internal teams to ensure smooth coordination of care.
- Maintain accurate, organized records, and adhere strictly to compliance standards and HIPAA regulations.
- Contribute to internal quality efforts by identifying process inefficiencies and suggesting improvements.
- Support the onboarding of new team members by sharing knowledge, tools, and best practices.
- Work in a high-pressure environment requiring strong time management, attention to detail, and emotional intelligence.
Patient Scheduling Coordinator
Optima Medical
Queen Creek, AZ
06.2022 - Current
- Compiled and maintained medical charts and reports in complex digital databases.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Routed calls and correspondence to appropriate medical staff.
- Coordinated appointments with customers and staff members according to availability.
- Communicated with patients with compassion while keeping medical information private.
Outreach Educator
Outreach Experts, Inc
Queen Creek, AZ
11.2019 - 06.2022
- Work independently to bring captioning to people with hearing loss
- Network and build relationships with different professionals to assure outstanding outreach about product
- Attend trade shows, conferences, health fairs and presentations to raise awareness of captioning solutions
- Install the CapTel phones in client’s homes and assuring they understand how the phone works
- Perform over the phone and email customer service support to healthcare professionals and/or clients
- Generate marketing strategies to build more clientele to help more people with hearing loss
Medical Office Secretary
Tri-Physical Therapy
Phoenix, AZ
10.2018 - 11.2019
- Managed physician calendar, scheduling patient appointments and procedures.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Answered phone calls to provide assistance, information and medical personnel access.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Lead Patient Care Coordinator
Happy Ears Hearing Center
Scottsdale, AZ
06.2016 - 10.2018
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Explained policies, procedures and services to patients.
- Developed medical programs that promoted community health and research.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Maintained records management system to process personnel information and produce reports.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Education
Bachelor of Science - Speech-Language Pathology And Audiology
University of Northern Colorado
Greeley, CO05.2013
High School Diploma -
Woodland Park High School
Woodland Park, CO05-2009
Skills
- Friendly, Positive Attitude
- Detail-Oriented
- Analytical Thinking & Problem Solving
- Strong Verbal and Written Communication
- Organization and Time Management
- Collaboration and Teamwork
- Multitasking and Prioritization
- Document Management and Review
- Customer Service-Oriented
- Microsoft Knowledge
- Process Improvement and Workflow Optimization
- Insurance Benefits and Prior Authorizations
Timeline
Insurance Liaison
Cranial Technologies
02.2023 - Current
Patient Scheduling Coordinator
Optima Medical
06.2022 - Current
Outreach Educator
Outreach Experts, Inc
11.2019 - 06.2022
Medical Office Secretary
Tri-Physical Therapy
10.2018 - 11.2019
Lead Patient Care Coordinator
Happy Ears Hearing Center
06.2016 - 10.2018
Bachelor of Science - Speech-Language Pathology And Audiology
University of Northern Colorado
High School Diploma -
Woodland Park High School
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