Natasha Fedrigotti
Eagle Mountain
Summary
Dynamic professional with a strong background in customer service at Walmart, excelling in effective communication and complaint handling. Proven ability to engage communities through volunteer work at FamilySearch, utilizing research skills and genealogy software to support family history inquiries. Committed to fostering positive relationships and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Volunteer
FamilySearch
Lehi
08.2024 - Current
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Greeted guests and offered assistance in finding specific answers to family history questions.
Customer Service Representative
Walmart
Saratoga Springs
10.2015 - 10.2020
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Retail Sales Associate
Real Salt Lake
Sandy
05.2012 - 05.2013
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
Some College (No Degree) - Family History
BYU-Idaho
Rexburg, ID05-2027
Some College (No Degree) - General
BYU Pathways
Eagle Mountain, UT12-2024
Skills
- Research skills
- Data analysis
- Genealogy software
- Customer service
- Public speaking
- Community engagement
- Effective communication
- Complaint handling
- Call escalation
- Computer skills
Timeline
Volunteer
FamilySearch
08.2024 - Current
Customer Service Representative
Walmart
10.2015 - 10.2020
Retail Sales Associate
Real Salt Lake
05.2012 - 05.2013
Some College (No Degree) - Family History
BYU-Idaho
Some College (No Degree) - General
BYU Pathways
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