Hi, I’m
Natasha Feltner-Ortiz
Logistics Coordinator
Arlington,TX
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
General Truck Body Manufacturing
Logistics Coordinator
02.2022 - Current
Job overview
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Registered vendors and customers on database to maintain updated roster.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Created and managed budgets related to logistics and transportation.
Mi Raza Sports Bar And Grill
Head Bartender
01.2019 - 10.2021
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Roy's Sports Bar And Grill
Bartender/Waitress
12.2014 - 01.2018
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Virginia College - Birmingham, Birmingham, AL
No Degree from Associates in Business Management
08.2024
Adult Education Center, Austin, TX
GED
04.2003
Skills
- Workload Delegation
- Determining Metrics
- Brand Loyalty
- Transportation and Logistics Coordination
- Vendor Liaising
- Critical Thinking
- Document Generation
- Fleet Dispatching
- Verbal and Written Communication
- Inventory Management
- Punctual and Dependable
- Coaching and Mentoring
- Project Assignments
- Training and Leadership
- Quality Control Analysis
- Creative Solutions
- Shipment Routing
- Analytical Thinking
- Delivery Tickets
- Spreadsheet Tracking
- Trucking Dispatching
- Customer Service
- Shipment Coordination
- Logistics Understanding
- Motivational Leadership
- Efficiency Improvement
- Shipping Documentation
- Efficient Routing
- Mathematical Calculation and Reasoning
- Large Order Fulfillment
- Materials Coordination
- Shipment Arrangements
- Desktop and Laptop Computers
- Hospitality Maintenance
- Corrective Actions
- Transportation Planning
- Manage Vendors
Accomplishments
- Supervised team of 6 staff members.
Additional Information
I left bartending in search of more stable career. I began working at a truck manufacturing company, starting out as a Make Ready employee with zero prior experience. I quickly moved up to Second Lead. A few months later moved my way up to Make Ready Manager and a few months after that (after only being with a company a little over a year) moved into the office as a Logistics Coordinator (again with zero experience.) I am a very hard-worker. I am punctual and work very well with others. I thrive in both a busy, chaotic workplace ,as well as, a quiet office setting.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Coordinator
General Truck Body Manufacturing
02.2022 - Current
Head Bartender
Mi Raza Sports Bar And Grill
01.2019 - 10.2021
Bartender/Waitress
Roy's Sports Bar And Grill
12.2014 - 01.2018
Virginia College - Birmingham
No Degree from Associates in Business Management
Adult Education Center
GED
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