Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Ferguson

Ooltewah,TN

Summary

Seasoned Production Supervisor familiar with operations and best practices. Recognized for leading and motivating workers to meet challenging targets while maintaining strict quality standards. Dedicated to preventing waste, maximizing safety and maintaining customer satisfaction. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver. Good decision-making and team-building abilities with open and clear communication style.

Overview

24
24
years of professional experience

Work History

3rd Shift Supervisor

McKee Foods
Collegedale, TN
10.2013 - Current
  • Monitored employee performance, providing feedback and coaching as needed.
  • Investigated accidents and incidents occurring during 3rd shift operations, documenting findings in reports.
  • Managed inventory of supplies necessary for 3rd shift operations, ordering additional items as needed.
  • Analyzed production data to identify areas for improvement in efficiency or quality control processes.
  • Encouraged a positive work environment by recognizing employee achievements and initiatives.
  • Provided support to team members when needed in order to complete tasks effectively.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Evaluated employee performance, delivering individualized feedback and praise.

Waitress Supervisor

Ryan's Buffet
Hixson, TN
05.2000 - 03.2013
  • Resolved customer complaints in a timely manner with professionalism.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Created daily shift schedules for waitstaff according to business needs.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Education

High School Diploma -

Ooltewah High School
Ooltewah, TN
05-1993

Skills

  • Waste Reduction
  • Cost Control
  • Process Documentation
  • Standard Operating Procedures
  • Machine Operation
  • Equipment Operation
  • Process Improvement
  • Production Management
  • Production and processing
  • Staff Management
  • Quality Control
  • Continuous Improvement
  • Staff Scheduling
  • Employee Training

Timeline

3rd Shift Supervisor

McKee Foods
10.2013 - Current

Waitress Supervisor

Ryan's Buffet
05.2000 - 03.2013

High School Diploma -

Ooltewah High School

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Natasha Ferguson