Natasha Ferra
Allentown,PA
Summary
Dynamic professional with a proven track record in customer service and sales at Shift4 and Reliance First Capital. Excelled in complaint handling and leveraging computer skills to enhance client satisfaction and exceed sales quotas. Demonstrated exceptional team collaboration and problem-solving abilities, significantly boosting customer retention and sales pipeline growth.
Overview
3
3
years of professional experience
Work History
Customer Service
Shift4
09.2022 - 10.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
Telemarketer
Reliance First Capital
07.2021 - 08.2022
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
Education
High School Diploma -
Louis E Dieruff High School
Allentown PA 06.2018
Skills
- Complaint Handling
- Social Media
- Team Collaboration
- Call center experience
- Troubleshooting
- Product Sales
- Marketing
- Computer Skills
- Microsoft Office
Timeline
Customer Service
Shift4
09.2022 - 10.2024
Telemarketer
Reliance First Capital
07.2021 - 08.2022
High School Diploma -
Louis E Dieruff High School
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