Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Field

Standish

Summary

Dynamic Guest Service Associate with a proven track record at Nouria Energy, excelling in guest relations and cash handling. Recognized for enhancing customer satisfaction through effective communication and teamwork. Detail-oriented and reliable, I trained new staff while maintaining a welcoming environment, ensuring a positive experience for all visitors.

Overview

17
17
years of professional experience

Work History

Guest Service Associate

Nouria Energy
01.2019 - 10.2020
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.

Record Analyst

Unum
06.2007 - 10.2009
  • Performed regular backups of electronic records, safeguarding against loss or damage due to technical issues or disasters.
  • Collaborated with cross-functional teams to develop comprehensive records management strategies and policies.
  • Enhanced security of confidential documents through proper storage and access controls, minimizing risk of information breaches.
  • Resolved discrepancies in data entries by conducting thorough investigations and collaborating with relevant departments for clarification when necessary.
  • Trained new employees on records management procedures, promoting consistent practices across the team.

Direct Support Professional

Community Partners
04.2004 - 11.2004
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Education

Associates Of Liberal Studies - Radiology

Southern Maine Community College
South Portland, ME
09.2012

High School Diploma -

Bonny Eagle High School
Standish, ME
05.2003

Skills

  • Check-in and Check-out procedures
  • Team player mentality
  • Patience and composure
  • Guest relations
  • Data entry proficiency
  • Cash handling experience
  • Customer service
  • Detail-oriented
  • Flexible schedule
  • Inventory monitoring
  • Food and beverage area setup
  • Documentation and reporting
  • Clear communication
  • Attention to detail
  • Multitasking
  • Reliability

Timeline

Guest Service Associate

Nouria Energy
01.2019 - 10.2020

Record Analyst

Unum
06.2007 - 10.2009

Direct Support Professional

Community Partners
04.2004 - 11.2004

Associates Of Liberal Studies - Radiology

Southern Maine Community College

High School Diploma -

Bonny Eagle High School

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Natasha Field