Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Natasha Fife

Natasha Fife

Ottawa,USA

Summary

Dedicated professional with 23 years in the restaurant and service industry, specializing in customer service for diverse age groups. Proven track record in team leadership, effectively resolving issues and enhancing employee performance. Expertise in operations management, including payroll, inventory, and maintaining high cleanliness standards, with a history of passing inspections without fail. Committed to fostering a collaborative team environment and mentoring new employees to ensure operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hostess -to Server-to GENERAL Manager

Old 56 Family Restaurant
06.2005 - 09.2018
  • Executed financial tracking through Excel, facilitating budgeting and scheduling tasks.
  • Directed employee hiring processes while managing separations when necessary.
  • Prioritized customer satisfaction by resolving complaints swiftly and effectively.
  • Streamlined order processing for food products, enhancing operational efficiency.
  • Ensured adherence to state health codes through regular inspections and compliance checks.
  • Corrected inspector findings immediately to maintain operational standards.
  • Fostered teamwork by mentoring staff and organizing continuous development programs.
  • Ensured a well-maintained facility while providing assistance to employees on demand.
  • Managed inventory control systems to optimize stock levels and reduce waste.
  • Analyzed performance metrics to identify trends and implement corrective actions.
  • Facilitated regular team meetings to foster collaboration and address challenges promptly.
  • Implemented quality assurance protocols to maintain high standards of service delivery.
  • Mentored junior staff, promoting professional development and skill enhancement initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Medical Assistant

LMH FirstMed
11.2022 - 03.2023
  • Oversaw patient intake operations through direct interaction and telephone inquiries.
  • Administered necessary injections during patient visits.
  • Executed suture removal with attention to detail.
  • Conducted EKG assessments to evaluate heart function.
  • Acquired vital statistics and pertinent intake information from patients.
  • Regularly updated patient profiles and medication records for accuracy.
  • Performed multiple diagnostic tests including Covid, flu, mono, strep, HCG, and UA testing.
  • Enhanced doctor-patient communication through effective use of Cerner.

Certified Medication Aide

Wellsville Retirement Community
02.2022 - 08.2023
  • Administered medications to 20 residents during 12-hour shifts, ensuring compliance with protocols.
  • Provided support to nursing assistants as required, fostering team collaboration.
  • Obtained vital signs for nursing staff, facilitating timely health assessments.
  • Delivered narcotics during medication rounds in accordance with regulations.
  • Managed administration of liquid, crushed, patches, topicals, and whole pills for various residents.
  • Engaged with numerous memory care residents, utilizing validation techniques learned from facility owner.
  • Collaborated with dedicated staff passionate about memory care excellence and resident-centered approaches.

CNA - Certified Nursing Assistant

Rock Creek of Ottawa
08.2021 - Current
  • Achieved Restorative Aid certificate, becoming sole RNA at RockCreek.
  • Provided support as CNA during high-demand periods.
  • Assisted residents in dining room, monitoring intake and observing signs of decline.
  • Facilitated mobility by walking residents to and from the dining room.
  • Promoted oral hygiene routines, enhancing daily care for residents.
  • Conducted UE/LE ROM exercises in group settings to improve residents' mobility.
  • Supported CNAs and nurses with tasks such as skin assessments and care duties.
  • Encouraged resident independence during showering, fostering dignity and self-reliance.

Optometric Technician

The EyeDoctors
12.2020 - Current
  • Auto refraction
  • Medical testing OCT/VF
  • OPTOS
  • Eye pressures
  • Pre exam
  • Medical history
  • Administration of drops

Optometric Technician

The EyeDoctors
08.2020 - Current
  • Auto refractions
  • OPTOS photos
  • Medical testing
  • Eye pressures
  • Acuity
  • Updating patients medical profiles
  • Pretesting
  • Interaction with patients on a daily basis.
  • Sees patients after surgery
  • Sees patients for yearly exams.
  • We used Eyecare 360 for our exams

Server/Bartender

Applebee's
05.2018 - 2020
  • Maximized table turnover rates by effectively managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Resolved customer complaints with a calm, solution-focused approach to ensure satisfaction.
  • Maintained high personal hygiene standards, reflecting positively on the establishment.
  • Prepared custom drink orders accurately, enhancing customer dining experiences.
  • Supported colleagues during busy periods, fostering a collaborative work environment.
  • Improved inventory management by monitoring stock levels and placing timely orders.

Server

Riverside diner
04.2015 - 06.2015
  • Serving tables food
  • Customer service
  • Knowledge of computer system
  • Handling money
  • Keeping a clean facility

Server/Bartender

Smoked creations BBQ
02.2013 - 06.2014
  • Serving tables
  • Basic knowledge of food service requirements
  • Keeping a clean facility
  • Knowledgeable with assuring customers are happy and taken care of
  • Handling money
  • Serving alcohol to customers with their food.
  • Answering phones and taking to go orders.

Server

Old 56 Family Restaurant
02.2006 - 08.2009
  • Customer service
  • Serving food
  • Carrying plates to tables
  • Cleaning section
  • Basic back line stocking
  • Being aware of health code and abiding by it.

Education

Associate of Applied Science - Pathology

Neosho County Community College
Ottawa Kansas

Phlebotomy (Certificate) - undefined

Neosho County Community College
Ottawa, KS
07.2023

High school or equivalent - undefined

Pomona High School
Pomona, KS
05.2007

Skills

  • Safe food handling

Certification

  • Certified Phlebotomy Technician
  • Certified Medical Assistant
  • BLS Certification
  • CPR Certification
  • Certified Medication Aide
  • March 2022
  • CPR
  • Certified Nursing Assistant (CNA)
  • Restorative Nursing Assistant

Additional Information

Very open availability- management experience in restaurants and leadership in medical field.

Timeline

Medical Assistant

LMH FirstMed
11.2022 - 03.2023

Certified Medication Aide

Wellsville Retirement Community
02.2022 - 08.2023

CNA - Certified Nursing Assistant

Rock Creek of Ottawa
08.2021 - Current

Optometric Technician

The EyeDoctors
12.2020 - Current

Optometric Technician

The EyeDoctors
08.2020 - Current

Server/Bartender

Applebee's
05.2018 - 2020

Server

Riverside diner
04.2015 - 06.2015

Server/Bartender

Smoked creations BBQ
02.2013 - 06.2014

Server

Old 56 Family Restaurant
02.2006 - 08.2009

Hostess -to Server-to GENERAL Manager

Old 56 Family Restaurant
06.2005 - 09.2018

Phlebotomy (Certificate) - undefined

Neosho County Community College

High school or equivalent - undefined

Pomona High School

Associate of Applied Science - Pathology

Neosho County Community College

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