Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Finley

Opelika,AL

Summary

Experienced leader and effective coach at Afni, adept in boosting team productivity and sales performance through innovative coaching techniques and leadership skills. Excelled in enhancing customer satisfaction and team morale, achieving notable outcomes in project delivery and individual development. Expert in feedback delivery and mentoring, empowering teams to exceed goals and foster a collaborative environment.

Overview

15
15
years of professional experience

Work History

Project Coach

Afni
11.2014 - Current
  • Boosted overall productivity by identifying areas for improvement in individual team members'' skills and knowledge, then addressing them through targeted coaching interventions.
  • Evaluated ongoing project performance using data-driven metrics; adjusted strategy accordingly to achieve desired outcomes.
  • Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
  • Improved project outcomes by implementing effective coaching strategies and fostering a collaborative team environment.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Increased sales performance by implementing tailored coaching strategies for individual team members.
  • Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
  • Provided constructive criticism in ways that empowered individuals rather than discouraging them from taking risks or pursuing challenging opportunities.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
  • Improved customer satisfaction ratings through targeted coaching on active listening skills and empathetic responses to client concerns.
  • Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.

Customer Service Representative

Afni
07.2009 - 10.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Applied Science -

Southern Union State Community College
Opelika
05.2023

Skills

  • Coaching Techniques
  • Training delivery
  • Task Delegation
  • Feedback Delivery
  • Leadership skills
  • Team motivation
  • Mentoring

Timeline

Project Coach

Afni
11.2014 - Current

Customer Service Representative

Afni
07.2009 - 10.2014

Associate of Applied Science -

Southern Union State Community College

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Natasha Finley