Natasha Fort
Tchula,MS
Summary
Dedicated Telephone Operator with 8 years of experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with up to 5 lines. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff.
Professional PBX Operator with dedication to providing excellent customer service. Committed to driving efficiency improvements through streamlining workflows. Documented strengths in communication and computer skills. Goal-minded English Teacher with experience directing students in essay writing and reading comprehension. Delivers exciting, meaningful classroom lectures to engage students. Upbeat attitude and smooth communicator when interacting with parents, students, fellow teachers and school administrators. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style. Seasoned professional familiar with operations and best practices. Recognized for leading and motivating workers to meet challenging targets while maintaining strict quality standards. Dedicated to preventing waste, maximizing safety and maintaining employee satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
English Teacher
Holmes County Consolidated School
Lexington , MS
06.2023 - Current
- Incorporated technology into daily lessons to enhance instruction.
- Provided feedback on written assignments submitted by students.
- Explored different approaches to help students improve their reading comprehension skills.
- Integrated current events into lessons to promote critical thinking among students.
- Provided individualized instruction for struggling students.
- Maintained accurate records of student progress throughout the school year.
- Designed assessments to monitor student progress in English language development.
- Facilitated small group discussions on a variety of topics related to English literature and language arts.
PBX Operator
Mississippi Valley State University
Itta Bena , MS
08.2015 - 06.2023
- Managed corporate phone services for bustling business with numerous employees by routing calls quickly and accurately.
- Answered up to 600 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Developed and updated business phone directory to reflect current employees and other changes.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Completed connections between callers, departments and professionals.
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and email information.
- Operated telephone switchboard of numerous employees and routed calls to the correct destination.
- Handled incoming calls with friendly and cheerful attitude for organization using multi-line system.
Production Supervisor
Kforce
02.2015 - 08.2015
- Supervised teams of 12-15 provider service agents, delegated and prioritized task assessments.
- Monitored and recorded daily, weekly, and monthly production and quality for Provider Service Team.
- Assisted staff with resolving issues that may arise that are reported by prospective or existing members and other departments.
- Investigated issues that required supervisor or manger level interaction.
- Interacted with internal and external departments and entities as appropriate to resolve issues.
CSR-(Loan Officer)
Tower Loan Of Lexington
Lexington , MS
12.2011 - 02.2015
- Upheld privacy and security requirements established by Tower Loan of Lexington regulatory agencies.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Mentored junior team members and managed employee relationships.
- Prepared, completed and processed customer account forms and database changes.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Worked with managers to develop service improvement initiatives.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Member Service Team Leader
Xerox
12.2011 - 02.2015
- Manage, organize, and direct Special Projects team operations to meet and exceed customer expectations
- Oversee Special Projects team consisting of five employees who perform print and mail processing check handling and depositing invoice statement processing and data entry quality assurance and validation.
- Analyze workflow and volumes to ensure operations run efficiently.
- Provide direction to staff in resolving problems that arise in the workplace.
Cashier
Dollar General
Tchula , MS
03.2011 - 12.2011
- Learned roles of other departments to provide coverage and keep store operational.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answering questions and offering advice.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Cashier/Carhop
Sonic Drive-In
Lexington , MS
02.2005 - 12.2011
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Trained new employees in cashiering procedures, offering assistance in resolving monetary issues.
- Prepared food, including burgers, chicken and salads items.
- Learned roles of other departments to provide coverage and keep store operational.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Master of Arts - Teaching
Mississippi Valley State University
Itta Bena, MS12-2023
Business Administration And Management
Mississippi Valley State University
Itta Bena, MS05-2021
MBA - Business Administration
Holmes Community College
05-2021
Bachelor of Science - Business Administration W/c Org. Management
Mississippi Valley State University
Itta Bena, MS12-2019
High School Diploma -
S. V. Marshall High School
Skills
- Cash handling
- Clerical
- Closing
- Clients
- Customer service skills
- Office
- Multi-line telephone
- Phones
- Time management
- Typing
- Interactive teaching and learning
- Designing teaching aids
- Teaching students
- Teaching Forms and Techniques
- Student Teaching Supervision
Affiliations
Zeta Phi Beta Sorority Incorporated Member
Certification
- Certified Teacher of MDE with Endorsements in Social Studies, Business, English
Languages
English
Professional
Business Owner
- T's Family Sports Bar & Grill
Timeline
English Teacher
Holmes County Consolidated School
06.2023 - Current
PBX Operator
Mississippi Valley State University
08.2015 - 06.2023
Production Supervisor
Kforce
02.2015 - 08.2015
CSR-(Loan Officer)
Tower Loan Of Lexington
12.2011 - 02.2015
Member Service Team Leader
Xerox
12.2011 - 02.2015
Cashier
Dollar General
03.2011 - 12.2011
Cashier/Carhop
Sonic Drive-In
02.2005 - 12.2011
Master of Arts - Teaching
Mississippi Valley State University
Business Administration And Management
Mississippi Valley State University
MBA - Business Administration
Holmes Community College
Bachelor of Science - Business Administration W/c Org. Management
Mississippi Valley State University
High School Diploma -
S. V. Marshall High School
- Certified Teacher of MDE with Endorsements in Social Studies, Business, English
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