Natasha Freed
Bacliff,TX
Summary
First, I would like to thank you for reviewing my resume. I am currently seeking a position as front desk/Treatment Coordinator. As a skilled Registered Dental Assistant with extensive experience, I know I would continue to thrive in any position in the front. I have comprehension in the back providing chair-side assistance to dentists in fast-paced dental office. Adept in preparing equipment and materials for treatment, taking radiographs and educating patients etc... Prepared to bring 14 years of experience in any dental practice. Currently I am ambitious Treatment Coordinator with talents in effectively communicating, managing schedules and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette as well.
Overview
17
17
years of professional experience
Work History
Front Desk Treatment Coordinator
Ideal Dental
07.2018 - 03.2022
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Included family members and support system in patient treatment planning.
- Reviewed X-rays to help patients determine best treatments.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Front Desk Concierge
Gulfside Dental
07.2018 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Enhanced customer satisfaction by providing timely and accurate information
- Streamlined check-in and check-out processes for increased efficiency and improved patient experience.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Processed payments accurately, balancing cash drawer at the end of each shift.
Registered Dental Assistant
Charles Campbell DDS
12.2010 - 07.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Call Center Supervisor/Dispatcher
Direct tv
05.2007 - 12.2010
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Cleaning /Organizing homes.
Deas Cleaning
01.2005 - 01.2007
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Education
Registered Dental Assistant -
Texas School of Business
Houston, TX01.2010
Graduated Laporte High School -
01.2005
Skills
- Dental Knowledge
- Dental Assessment Experience
- Knowledge of Dental Insurance
- Recordkeeping
- Computer Proficiency
- Sales Techniques
- Insurance Verification
- Multitasking
- Time Management
- Professionalism
- Patient Care Coordination
- Problem Solving
Family,Fishing and Friends
In my down time my down time I love spending time with my two dogs Lady and Rusty and of coarse my Husband Jason. We also enjoy fishng and any outdoor recreation.
Timeline
Front Desk Treatment Coordinator
Ideal Dental
07.2018 - 03.2022
Front Desk Concierge
Gulfside Dental
07.2018 - 10.2019
Registered Dental Assistant
Charles Campbell DDS
12.2010 - 07.2018
Call Center Supervisor/Dispatcher
Direct tv
05.2007 - 12.2010
Cleaning /Organizing homes.
Deas Cleaning
01.2005 - 01.2007
Registered Dental Assistant -
Texas School of Business
Graduated Laporte High School -
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