Natasha Gantt
Cutler Bay,FL
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
6
6
years of professional experience
Work History
Program Assistant
Genesis Hopeful Haven
06.2022 - 05.2024
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported planning and coordination of program and associated activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Team Member
Pollo Tropical
01.2020 - 03.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored and verified merchandise for proper prices and labels.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Intern
Game World
01.2018 - 01.2019
- Prepared food
- Operated game machines, coordinated games and events
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Miami Dade College
10.2024
High School Diploma -
Miami Southridge Senior High
Miami, FL06.2022
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Creative Problem-Solving
- Administrative Support
- Database Management
- Driven and Outgoing
- Documentation Management
- Community Outreach
Community Service
Game World, Intern, 08/2018, 06/2019, Prepared food, Operated game machines, Coordinated games and events
Timeline
Program Assistant
Genesis Hopeful Haven
06.2022 - 05.2024
Team Member
Pollo Tropical
01.2020 - 03.2022
Intern
Game World
01.2018 - 01.2019
High School Diploma -
Miami Southridge Senior High
Miami Dade College
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