Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Gardner

Moncks Corner,SC

Summary

Dynamic Customer Service Coordinator at American Airlines with a proven track record in complaint handling and problem-solving. Expert in training and coaching team members, enhancing performance and customer satisfaction. Skilled in Microsoft Office applications, I excel in resolving complex issues with empathy, ensuring regulatory compliance and fostering a collaborative team environment.

Overview

11
11
years of professional experience

Work History

Customer Service Coordinator

American Airlines
06.2014 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

High School Diploma -

ERASMUS HALL
Brooklyn, NY
06-1995

Skills

  • Documentation skills
  • Complaint handling
  • Customer focus
  • Problem-solving
  • Decision-making
  • Performance monitoring
  • Time management
  • Microsoft outlook, word, and Excel
  • Training and coaching
  • Team building and leadership
  • Regulatory compliance

Timeline

Customer Service Coordinator

American Airlines
06.2014 - Current

High School Diploma -

ERASMUS HALL

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Natasha Gardner