Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natasha Garrett

Louisville,KY

Summary

Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

General Manager

Tru By Hilton
Louisville , KY
07.2022 - Current
  • Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
  • Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Administered new hire paperwork and maintained employee files.
  • Oversaw recruiting, interviews and new employee hiring.
  • Established quality assurance standards for each department to ensure high levels of service delivery.
  • Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
  • Identified training needs among employees according to business requirements.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Performed administrative tasks such as payroll processing or updating employee records.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with sales team on special promotions or packages for guests.
  • Responded to and resolved guest issues or complaints.
  • Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
  • Modified existing software systems to enhance performance and add new features.

Operations Manager

Hampton Inn/Home2
Louisville , KY
07.2021 - 08.2022
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Managed the inventory of supplies, equipment, and other resources within budget constraints.
  • Provided leadership and direction to team members while managing performance issues.
  • Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
  • Responded quickly to any emergency situations that arose during shift hours.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Area Supervisor

Kellermyer Myer and Bergenson Services
Charleston, WV, Ohio, KY
07.2019 - 04.2021
  • I had 78 accounts in 3 different states some were INHOUSE accounts that I had to manage, schedule and train other accounts were contracted out to small business and I'd work with their owner or manager directly, would visit the stores once a month to ensure everything was in compliance with their needs.
  • Worked directly with managers at each account regarding the stores requests and needs
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Investigated accidents or injuries occurring within the facility involving janitorial staff members.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Ensured compliance with local health codes when it came to sanitation practices within the facility.
  • Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.

General Manager

Hampton Inn By Hilton
Charleston, WV
10.2016 - 06.2019
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Responded to and resolved guest issues or complaints.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Liaised with suppliers for ordering supplies such as food items, beverages, linens.
  • Performed administrative tasks such as payroll processing or updating employee records.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Developed programs to reward outstanding customer service by staff members.
  • Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
  • Conducted regular inspections of rooms, common areas, facilities and safety equipment.
  • Established quality assurance standards for each department to ensure high levels of service delivery.

Store Manager

Exxon
Belle, WV
05.2014 - 08.2016
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Updated POS system with new products and promotional offers.

Assistant Head Housekeeper

Holiday Inn Express Hotel
Charleston, WV
04.2013 - 03.2014
  • Analyzed occupancy levels on a daily basis to determine staffing requirements.
  • Established preventative maintenance programs for all equipment used in housekeeping operations.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Inspected furniture for damage or stains in between guest stays.
  • Assisted Head Housekeeper in supervising and training staff to ensure high standards of cleanliness.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Sorted and counted linens and organized in storage areas.
  • Communicated with maintenance team on damages to repair.

Breakfast Host/Head Housekeeper

Country Inns & Suites
Charleston , WV
09.2011 - 03.2014
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained cleanliness of dining room throughout shift by wiping down tables and chairs as needed.
  • Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
  • Trained new employees on the basics of serving breakfast guests efficiently.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
  • Communicated with maintenance team on damages to repair.
  • Ensured compliance with safety regulations in the workplace.
  • Maintained up-to-date records of supplies, equipment, and cleaning materials.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Housekeeping and Laundry Attendant

Hampton Inn By Hilton
Charleson , WV
01.2010 - 07.2011
  • Attended to 111 guest rooms by sweeping, mopping and vacuuming.
  • Reported damage or theft of hotel property to management.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Stocked linen closets with fresh linens and supplies.

Assistant General Manager

The Cookie Store
Charleston , WV
07.2009 - 01.2010
  • Reviewed completed work to verify consistency, quality and conformance.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with safety regulations and company policies.
  • Identified needs of customers promptly and efficiently.

Shift Leader

Go Mart
Charleston, WV
02.2007 - 07.2009
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Resolved customer complaints promptly and professionally.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Educated customers about offerings, promotions and pricing to boost sales.

Education

High School Diploma -

Riverside High School
Belle, WV
05-2006

Skills

  • Supply Chain Management
  • Schedule Management
  • P&L Management
  • Program Administration
  • Account Management
  • Financial Administration
  • Staff Supervision
  • Quality Management
  • Process Automation
  • Project Management
  • Business Administration
  • Expense Control
  • Sales
  • Loss Prevention
  • Contract Negotiations
  • Workflow Planning
  • Service Quality Improvement
  • Customer Retention
  • Operations Oversight
  • Business Development
  • Customer Relationship Management
  • Advertising and Marketing
  • Leadership and Team Building
  • Performance Improvements
  • Leadership
  • Budgeting and Cost Control Strategies
  • Budgeting and Cost Control
  • Budget Forecasts
  • Performance Analysis
  • Communication Skills
  • Inventory Control
  • Staff Motivation
  • Employee Scheduling
  • Training and Development
  • Safety Protocol
  • Cost Reductions
  • Purchasing and Planning
  • Leader
  • Team Oversight

References

References available upon request.

Timeline

General Manager

Tru By Hilton
07.2022 - Current

Operations Manager

Hampton Inn/Home2
07.2021 - 08.2022

Area Supervisor

Kellermyer Myer and Bergenson Services
07.2019 - 04.2021

General Manager

Hampton Inn By Hilton
10.2016 - 06.2019

Store Manager

Exxon
05.2014 - 08.2016

Assistant Head Housekeeper

Holiday Inn Express Hotel
04.2013 - 03.2014

Breakfast Host/Head Housekeeper

Country Inns & Suites
09.2011 - 03.2014

Housekeeping and Laundry Attendant

Hampton Inn By Hilton
01.2010 - 07.2011

Assistant General Manager

The Cookie Store
07.2009 - 01.2010

Shift Leader

Go Mart
02.2007 - 07.2009

High School Diploma -

Riverside High School

Similar Profiles

CREATE PROFILE
Natasha Garrett