Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasha Garza Mancillas

Aurora,CO

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Seeking an opportunity in a fast-paced environment where helping people with their health needs is the top priority. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Call Center Representative

Skylight Health Group
Aurora, CO
04.2021 - 08.2023
  • Answering inbound calls
  • Processing orders and payments
  • Handling customer complaints
  • Following up on customer calls
  • Making outbound calls
  • Referral’s Input insurance and personal information
  • Managing and updating customer databases
  • Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
  • Answered incoming calls and responded to customer inquiries in a timely manner.
  • Provided accurate information regarding insurance coverage, billing and payment processing.
  • Assisted customers with scheduling appointments and follow-up care.
  • Collected patient demographic and insurance information for new patients.
  • Verified patient eligibility for benefits according to healthcare policies and procedures.

Certified Medical Assistant

Children’s Hospital
Aurora, CO
07.2019 - 04.2021
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Verifies accurate chart prep before patient visit
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Applying Holter/Event monitors to patients
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.

Certified Medical Assistant

Aurora Denver Cardiology
Aurora, CO
05.2018 - 07.2019
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Verifies accurate chart prep before patient visit
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Performs INRs
  • Call patients for INR results and lab results
  • Applying Holter/Event monitors to patients

Certified Medical Assistant-Front Desk

Mountain View Pediatrics
Morganton, NC
08.2017 - 01.2018
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Assisted doctors with examinations and procedures
  • Scheduled appointments and triaged incoming calls greet and check-in patients, and collect personal, medical, and insurance information
  • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Certified Medical Assistant-Front Desk

Metro Community Provider Network
Aurora, CO
04.2009 - 11.2016

  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Efficiently performs EKGs, Spirometry’s, venipuncture, injections and finger sticks
  • Assisted doctors with examinations and procedures
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepare the patient for various types of exams such as pap smears and physicals
  • Work with a diverse, high needs client population
  • Collaborate with multi-disciplinary team to meet patient needs
  • Efficiently filed, charted, and documented information.

Education

NHA-Certified Medical Assistant -

Everest College
06.2010

Skills

  • Follow-Up Skills
  • Company Policies
  • Inbound and Outbound Calling

  • Computer Proficiency
  • Appointment Scheduling
  • Complaint Handling
  • Computer Skills
  • Customer Service
  • Inventory Management
  • Indirect Patient Care
  • Patient-Focused Care
  • Patient Scheduling
  • Phlebotomy
  • Medical Terminology
  • HIPAA Compliance
  • Data Entry
  • Procedure Assistance
  • Patient Flow Management
  • Diagnostic Procedures
  • Lab Equipment Setup
  • Pulmonary Function Tests (PFTs)
  • Insurance Verification
  • Electronic Medical Records
  • Sterilization Techniques
  • Immunization Administration
  • CPR
  • EKG Set up and Monitoring
  • Compassionate
  • Specimens Collection and Processing
  • Electrocardiography (EKG)

Certification

  • NHA Licenses
  • BLS

References

References available upon request.

Timeline

Customer Call Center Representative

Skylight Health Group
04.2021 - 08.2023

Certified Medical Assistant

Children’s Hospital
07.2019 - 04.2021

Certified Medical Assistant

Aurora Denver Cardiology
05.2018 - 07.2019

Certified Medical Assistant-Front Desk

Mountain View Pediatrics
08.2017 - 01.2018

Certified Medical Assistant-Front Desk

Metro Community Provider Network
04.2009 - 11.2016

NHA-Certified Medical Assistant -

Everest College

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Natasha Garza Mancillas