Natasha George
United States
Summary
Proactive Phlebotomist with extensive experience in donor care, warehouse operations, and customer service management. Skilled in workflow optimization, training new employees, and maintaining high standards of accuracy and safety. Bringing strong problem-solving, organization, and time management abilities to advance career in a dynamic environment.
Overview
9
9
years of professional experience
Work History
Phlebotomy Technician
Biolife Plasma Center
09.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Delivery Station Warehouse Associate
Amazon
05.2023 - 08.2023
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
Shift Leader
Taco Bell
07.2021 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
Assistant Customer Service Manager
Bashas'
11.2015 - 05.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Career Success High School
Phoenix, AZ05.2004
Skills
- Fast Learner
- Customer Service
- Workflow Optimization
- Problem-Solving
- Organization and Time Management
Timeline
Phlebotomy Technician
Biolife Plasma Center
09.2023 - Current
Delivery Station Warehouse Associate
Amazon
05.2023 - 08.2023
Shift Leader
Taco Bell
07.2021 - 04.2023
Assistant Customer Service Manager
Bashas'
11.2015 - 05.2021
High School Diploma -
Career Success High School
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