Na'Tasha Gervin
Lead Receptionist
Albany,Georgia
Summary
Outgoing, dependable Front Desk Receptionist with 4 years of lead/management experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with staff members, office visitors and vendors. I am motivated and detail-oriented, proficient in maintaining patient information using electronic medical records while ensuring compliance with health care regulations. Experienced and knowledgeable in medical billing and coding with excellent organization, communication and time management skills.
Overview
15
15
years of professional experience
Work History
Lead Front Desk Receptionist
Albany Area Primary Health Care
Albany, GA
09.2020 - Current
- I currently provide administrative support to ensure efficient operation of this office. I answer inbound patient, pharmacy, vendors and Providers phone calls, schedule patient appointments, surgeries, missed and future appointments. I am also in charge of scheduling encounters with various pharmaceutical representatives. Daily, I carry out administrative duties such as filing, typing, copying, binding, scanning, ordering/purchasing, mailing/shipping, bookkeeping and/0r accounting duties, manage daily incoming/outgoing emails, sms messages, live chat features, etc.
- I verify insurances, copays/coinsurance's and financial records for patients while filing and expediting third-party claims.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
Customer Service Specialist
State Farm Insurance
12.2016 - 08.2020
- I managed a variety of customer service obligations from audits, claims submissions, community insurance fairs, inbound/outbound call, bank deposits, daily cash reports, delinquent payments and scheduling of appointments.
- My sole responsibilities are to provide customer service assistance by phone, utilize computer technology to access online job aids, electronically file claims, take payments, answer all Insurance related questions, take and send detailed messages to agents and claims personnel.
Guest Service Manager
Longhorn Steakhouse
07.2008 - 05.2018
- Job duties were to maintain an exceptional atmosphere of great dining and guest service for this major restaurant chain
- I trained new hires to achieve this company's code of ethics and mission statement to provide guest satisfaction
- I was also responsible for daily inventory, hourly employee pay input, online orders, and assisted team members when necessary with money transactions, organizing inventory rooms, labeling products, unloading merchandise and cleaning.
Order Packer/Picker
Department of Revenue - 3M Distribution Center
05.2012 - 11.2016
- Proficient in the use of pallet movers, standup forklifts to enhance productivity of warehouse operations
- Excelled at accurately labeling freight, monitoring inventory, calculation and verifying quantities, and using computers to maintain records, track shipments and order picking
- Prepared packages accurately for shipping and receiving to ensure excellent delivery to customers.
Education
Associates Degree - Business Administration -
Sanford Brown College of Jacksonville College
Jacksonville, FL05.2008
High School Diploma -
Southwest Georgia Institute of Education
Albany, GA09.2000
Skills
- Cash Handling
- File Organization
- Correspondence Typing
- Appointment Confirmation
- Guest Relations
- Front Office Management
- Administrative Support
- Office Organization
- Spreadsheet Tracking
- Supply Management
- Office Administration
- Inventory Control
- Clerical Support
- Call Routing
- Customer Service
- File Management
- Scheduling Appointments
- Staff Management
- Problem-Solving Skills
- Meeting Arrangements
- Expense Reporting
- Office Supplies Ordering
- Multi-Line Telephone Systems
- Telephone Etiquette
- Office Management
- Email and Telephone Decorum
- Conflict Management
- Bookkeeping
Profile
Customer Service Specialist with over 15+ years of experience assisting customers with telephone customer service, including sales, technical support, customer care and online orders. I am familiar with major customer service software, conflict resolution in a timely manner, and I possess a positive attitude with great work ethics. I aim to use my proven skills to effectively fill the team member or managerial role in your company.
Personal Information
Title: CUSTOMER SERVICE SPECIALIST
References
References available upon request.
Timeline
Lead Front Desk Receptionist
Albany Area Primary Health Care
09.2020 - Current
Customer Service Specialist
State Farm Insurance
12.2016 - 08.2020
Order Packer/Picker
Department of Revenue - 3M Distribution Center
05.2012 - 11.2016
Guest Service Manager
Longhorn Steakhouse
07.2008 - 05.2018
Associates Degree - Business Administration -
Sanford Brown College of Jacksonville College
High School Diploma -
Southwest Georgia Institute of Education
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