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Natasha Gilbert
Protection
Summary
Adept Document Processor with a proven track record at K12, enhancing document management through meticulous review and efficient file conversion. Excelled in leadership, supervising up to 15 staff, and demonstrated exceptional time management and empathy in customer interactions. Skilled in Salesforce and UI Path, consistently exceeding processing quotas by leveraging advanced technical and interpersonal skills.
Able to follow all safety and security protocols looking after mental health patients and prisoners. Follows HIPPA guidelines. Empathetic and understanding to others needs.
Overview
13
13
years of professional experience
Work History
Document Processor
K12
06.2022 - Current
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
- Provide real time support to customers via chat by addressing inquiries related to document submissions, administrative processes, and improving overall user experience.
- Exceeding daily quota of documents processed.
- Using Salesforce to process documents and incoming chats.
- Using UI path to train AI to read document properly.
- Following strict school specific guidelines for each document.
- Supervised up to 15 processors as a temporary stand up supervisor during busy season, including coaching sessions and daily meetings.
Guest Service Representative
INTRUST Bank Arena
01.2022 - 05.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed guest experiences during events, ensuring satisfaction and seamless operations.
- Trained new staff on customer interaction protocols and service standards.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Pizza Delivery Driver
Pizza Hut
05.2021 - 01.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Consistent accurate cash handling and deposits.
- Washed dishes as necessary.
- Took orders via phone as necessary.
Bartender
Kansas Star Casino - Mulvane Ks
02.2019 - 04.2020
- Crafted and served diverse beverage selections in high-volume environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Managed inventory levels and ordered supplies to optimize stock availability.
- Trained new bartenders on cocktail preparation and customer service protocols.
- Built rapport with customers, providing personalized service to encourage repeat business.
- Implemented efficient workflow strategies that reduced wait times during peak hours.
- Resolved customer complaints promptly, fostering a positive atmosphere at the bar.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Housekeeper
Winfield Senior Living Community
08.2017 - 02.2019
- Maintained cleanliness and organization of assigned areas to enhance guest satisfaction
- Executed thorough cleaning procedures using industry-standard tools and products
- Trained new staff on efficient cleaning techniques and safety protocols
- Developed and implemented improved workflows for daily housekeeping tasks
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Communicated daily with residents in a friendly manner.
Mental Health Technician
Larned State Hospital
08.2012 - 07.2017
- Monitored patient behavior and emotional well-being in psychiatric settings.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Jewel High School
Jewell, KSSkills
- Adobe acrobat
- Microsoft office
- Document review
- Typing speed
- Problem-solving skills
- Time management
- Multitasking
- Calm and professional under pressure
- Active listening
- De-escalation techniques
- Reading comprehension
- Teamwork
- Customer service
- Emotional Intelligence
- Empathy
Accomplishments
“The Death of Jacob Track” - published novel in 2016
Interests
Timeline
Document Processor
K12
06.2022 - Current
Guest Service Representative
INTRUST Bank Arena
01.2022 - 05.2024
Pizza Delivery Driver
Pizza Hut
05.2021 - 01.2022
Bartender
Kansas Star Casino - Mulvane Ks
02.2019 - 04.2020
Housekeeper
Winfield Senior Living Community
08.2017 - 02.2019
Mental Health Technician
Larned State Hospital
08.2012 - 07.2017
High School Diploma -
Jewel High School