Natasha Gilmour

Approving and denials of replacement products and technical repair visits.

• Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.

Approving and processing refunds and RC's

• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Assisted both direct customers and retail representatives in scheduling deliveries, delivery related issues, missed appointments, scheduling service, reorders.
• Lead agent- assisting in training new employees and live zoom support.
• Performed QA evaluations

• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Transportation to appointments, shopping, meal preparation, house management.

• Assessed customer account information to determine current issues and potential solutions.
• Inbound technical support, assist in parts order processing, tracking.