Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Natasha Goodall

Farmington,NM

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

Overview

13
13
years of professional experience

Work History

Patient Care Advocate

CareXM
Lehi, Utah
09.2020 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Liaised between hospital departments to facilitate effective communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Facilitated communication between hospital departments.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Managed over 130 inbound calls per shift to offer callers support.
  • Effective liaison between customers and internal departments.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered prompt service to prioritize customer needs.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Answered multi-line phone system and greeted callers enthusiastically.

Home Health Care Aide

Guardian Angel Home Health Care
Farmington, NM
07.2014 - Current
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Maintained clean, safe and well-organized patient environment.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Training Coordinator

The Tungland Corporation
Farmington , NM
08.2018 - 08.2020
  • Supported and trained over 65 staff members to achieve and maintain top client satisfaction.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Managed new employee orientation training.
  • Coordinated and prioritized required training courses for Service Coordinators and Direct Support Professionals.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.

Home Health Care Aide

Home Helpers
Farmington, NM
02.2012 - 07.2014
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Education

GED -

UNM - Valencia Campus
Los Lunas, NM
07.2008

Skills

  • Employee coaching
  • Schedule Coordination
  • Training Programs
  • Program implementation
  • Employee training
  • Communications
  • Problem resolution
  • Customer service
  • Classroom Expertise
  • Gathering Information from Patients
  • Organized and Efficient
  • Verbal and Written Communication
  • Progress documentation
  • First aid and safety
  • Clinical quality program standards
  • Patient care
  • Medication Administration
  • State regulations knowledge
  • Self-Motivated

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Patient Care Advocate

CareXM
09.2020 - Current

Training Coordinator

The Tungland Corporation
08.2018 - 08.2020

Home Health Care Aide

Guardian Angel Home Health Care
07.2014 - Current

Home Health Care Aide

Home Helpers
02.2012 - 07.2014

GED -

UNM - Valencia Campus

Similar Profiles

CREATE PROFILE
Natasha Goodall