Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Gowin

Berry,Kentucky

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Murphy USA
05.2011 - Current
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Ged - Ged

Kentucky Adult Education
Frankfort, KY
12.2006

Skills

  • Time Management
  • Customer Service
  • Order Management
  • Goals and Performance
  • Product and Service Sales
  • Staff Training
  • Staff Management
  • Maximizing Profitability
  • Accurate Cash Handling
  • Shift Checklists
  • Store Opening and Closing Procedures
  • Inventory Management
  • Team Leadership
  • Employee Motivation
  • Store Displays
  • Customer Relations
  • Delegating Work
  • Performance Review
  • Work Planning and Prioritization
  • Bank and Safe Deposits
  • Employee Terminations
  • Multitasking and Organization
  • Sales Professional
  • Recruiting and Hiring
  • Opening and Closing Procedures
  • Inventory Oversight
  • Staff Supervision
  • Outstanding Communication Skills
  • Product Merchandising
  • Cash Management
  • Verbal and Written Communication
  • Retail Merchandise Quality Standards
  • Policies and Procedures
  • Positive and Friendly
  • Customer Response
  • Leadership Development
  • Sales Promotion
  • Loss Prevention Procedures
  • Bank Deposit Procedures
  • Safety and Security Enforcement
  • Shrink Minimization
  • Inventory Tracking and Management
  • Environmental Impact Management
  • Records Organization and Management
  • Leadership
  • Mentoring
  • Documentation

Certification

  • Certified Training Manager, Murphy Usa - October 2022 to March 2023
  • Class C Operator, Murphy Usa - May 2011 to current

Timeline

Store Manager

Murphy USA
05.2011 - Current

Ged - Ged

Kentucky Adult Education

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Natasha Gowin