Natasha Greenlee
Norcross,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
13
13
years of professional experience
Work History
Site Support Specialist
Kaiser Permanente
08.2019 - Current
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer among team members.
- Tested new software and hardware prior to deployment.
- Contributed to reduced downtime during critical incidents by efficiently coordinating incident response efforts with other IT professionals.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Supported clients with business analysis, documentation, and data modeling.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Onboarded and managed new providers accounts to boost retention rates.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Increased user adoption rates for new software solutions by providing tailored training sessions based on individual needs and learning styles.
- Managed helpdesk tickets effectively, prioritizing urgent requests while still providing timely support for less critical issues.
- Communicated with clients to verify roots and causes of computer problems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Use SlicerDicer to create and updated tracking documents.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Service focus
- Excel functions including, formulas, pivot tables, vlookup, macros, etc.
Application Support Coordinators
Kaiser Permanente
07.2018 - 09.2019
- Utilized proactive communication abilities to resolve employment-related disputes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Facilitated weekly team members and KPHC Intake Meeting for the GA Regions
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled incoming and outgoing shipping and receiving activities.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
LPN
Kaiser Permanente
07.2011 - 08.2018
- Monitored patient health conditions to report changes to assigned physician.
- Took samples to complete diagnostic and routine assessment tests.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Provided patient education on health care issues and prescribed medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Administered medications and injections to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
Education
High School Diploma -
Science Hill High School
Johnson City, TN05.2019
LPN - LPN
Tennessee Technological University
Cookeville, TN05.2006
Skills
- Customer Communication and Empathy
- Documentation Development
- Project Coordination
- Customer Relationship Management
- Customer Service
- User Training
- Staff education and training
- Incident Management
- Issue and Resolution Tracking
- Organizational Skills
- Technical assistance
- Training and coaching
- Attention to Detail
- Teamwork and Collaboration
- Customer Support
- Ticket management
- User Support
- Interpersonal Skills
- Data Recovery
- Highly Professional
Timeline
Site Support Specialist
Kaiser Permanente
08.2019 - Current
Application Support Coordinators
Kaiser Permanente
07.2018 - 09.2019
LPN
Kaiser Permanente
07.2011 - 08.2018
High School Diploma -
Science Hill High School
LPN - LPN
Tennessee Technological University
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