Natasha Griffin
Weymouth,MA
Summary
Versatile and dynamic professional with a proven track record in client relationship management and team leadership. Skilled in critical analysis and reporting, alongside exceptional communication abilities, I excel in creating an enriching customer experiences and fostering positive environments. Achievements include significantly improving client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Babysitter
O'Toole Family
Marshfield, MA
06.2019 - 05.2024
- Responsible for ensuring their safety, providing engaging and educational activities,
- Supported their daily routines
- Maintained open communication with the parents, providing detailed updates on the children's progress and any concerns, which helped build trust and satisfaction with my caregiving.
- One key accomplishment was organizing a series of creative, age-appropriate learning activities that helped improve their cognitive and motor skills.
Customer Service
Balance Studio
Cohasset, MA
10.2020 - 03.2024
- Responsible for managing client inquiries, scheduling classes, and ensuring a welcoming environment for all visitors.
- I played a key role in maintaining the studio’s front desk operations, and handling phone calls, emails, and in-person interactions.
- This position provided me with a lot of experience regarding how to run a successful business by teaching me the various things clients may expect and how to provide them
- I was here for a while so I got to know the clientele very well, making for an even more homey experience overall
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
Guest Experience Associate
blackbird wellness
Hingham, MA
02.2024 - 12.2024
- Providing a "white glove" experience to the guests by making sure everything is cleaned and orderly, along with making everything feel welcomed as they come in the door
- I am well-versed in the technology aspect of running a business such as a yoga studio
- I have a rich history and experience in customer service. I know how to make people feel welcomed and feel heard when they are feeling frustrated
- I helped clean and reset the sauna and cold plunge between appointments for Saltwater Soul Sauna
Gymnastics Coach
Tumblefun
Marshfield, MA
01.2021 - 05.2022
- Responsibilities included creating a safe environment where kids felt free to explore and try new tricks.
- I handled anything that came up for them and helped them overcome difficult feelings, such as fear of embarrassment, separation anxiety from parents, and navigating friendships they had with other children in the gym.
- I was able to watch many of the kids there learn and grow both as people and as gymnasts.
- Led gymnastics camps and clinics, introducing young athletes to the sport and fostering a positive team environment.
- Modified instruction depending upon age group and skill level of participants.
Dog Sitter
O'Toole Family
Marshfield , MA
04.2015 - 03.2024
- Established and maintained strong relationships with clients, building trust and loyalty through consistent and high-quality care for their dogs
- Implemented positive reinforcement training techniques during walks, contributing to improved leash manners and overall obedience for client dogs
- Provided reliable and compassionate dog walking and pet sitting services for clients, ensuring the well-being and happiness of their pets
- Customized walking routes and schedules based on the individual needs and energy levels of each dog, ensuring a personalized and enriching experience
- Administered medications and followed specific dietary requirements for dogs with medical conditions, demonstrating a commitment to their health and well-being
Host/Cashier
Bertucci's Kitchen & Bar
Hingham, MA
05.2016 - 11.2019
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Demonstrated excellent knowledge of menu items and specials to assist customers in making informed decisions
- Managed a high volume of take-out orders during peak hours, maintaining a fast-paced and organized workflow
Retail Associate
Picasso Jasper
Hanover, MA
03.2021 - 04.2022
- Folding and packaging orders
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork
Education
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Boston, MA05-2025
Bachelor of Arts - Women, Gender, And Sexualities Studies
University of Massachusetts, Boston
Boston, MA05-2025
Skills
- Time Management
- Critical Analysis & Reporting
- Client Relationship Management
- Team Coordination & Leadership
- Communication Skills
- Customer Service
- Retail
Affiliations
- Reading
- Dance
- Yoga
Certification
- CPR certified
Languages
Portuguese
Limited
References
References available upon request.
Timeline
Guest Experience Associate
blackbird wellness
02.2024 - 12.2024
Retail Associate
Picasso Jasper
03.2021 - 04.2022
Gymnastics Coach
Tumblefun
01.2021 - 05.2022
Customer Service
Balance Studio
10.2020 - 03.2024
Family Babysitter
O'Toole Family
06.2019 - 05.2024
Host/Cashier
Bertucci's Kitchen & Bar
05.2016 - 11.2019
Dog Sitter
O'Toole Family
04.2015 - 03.2024
Bachelor of Arts - Psychology
University of Massachusetts, Boston
Bachelor of Arts - Women, Gender, And Sexualities Studies
University of Massachusetts, Boston
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