Natasha Griggs
Henderson,NV
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Yard House Restaurant
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Blondies Sportsbar
04.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Dispatch Manager
Sun City Garage Doors
04.2021 - 03.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
Logistics Coordinator
The Ulven Companies
01.2019 - 02.2020
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
T-Mobile Sales Representative
Tmobile
08.2017 - 01.2019
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Participated in weekly sales meetings to discuss performance metrics, set goals, and identify areas for improvement or opportunity.
- Exceeded sales targets consistently by effectively identifying customer needs and matching them with appropriate products.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.
- Maximized revenue through upselling techniques and persuasive communication skills during sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Nike Athlete
NIKE
11.2015 - 04.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Education
High school or equivalent -
North Salem High School
06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Multitasking and organization
Certification
- Driver's License
- Food Handler Certification
- CPR/First Aid
Timeline
Server
Yard House Restaurant
10.2024 - Current
Server
Blondies Sportsbar
04.2023 - 10.2024
Dispatch Manager
Sun City Garage Doors
04.2021 - 03.2024
Logistics Coordinator
The Ulven Companies
01.2019 - 02.2020
T-Mobile Sales Representative
Tmobile
08.2017 - 01.2019
Nike Athlete
NIKE
11.2015 - 04.2017
- Driver's License
- Food Handler Certification
- CPR/First Aid
High school or equivalent -
North Salem High School
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