Natasha Groves
Lincoln,NE
Summary
Personable Business Analyst with NTT Data, skilled in data analysis, accurate financial processing, and creating financial reports. Proven track record in enhancing business processes and delivering exceptional customer service. Recognized for improving standard operating procedures and fostering team collaboration, resulting in improved operational efficiency. Adept at managing complex challenges while maintaining professionalism under pressure.
Overview
15
15
years of professional experience
Work History
Business Analyst
NTT Data
04.2013 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Addressed and resolved complex and unexpected variances.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner such as cost basis analysis and taxable gain information.
- Enhanced accuracy in financial reporting with thorough monthly account reconciliations and adjustments.
- Ensured compliance with tax regulations by accurately preparing 1099R and 1099INT documents for clients.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Provided premium, dividend, and loan histories to policy holders, agents, and other financial institutions.
- Processed financial transactions for policy holders such as surrenders, maturities, dividend withdrawals, paid up addition withdrawals, loans, and claims.
Customer Service Representative
QBE First
08.2010 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Accounting
Southeast Community College
Lincoln, Nebraska, NESkills
- Data analysis
- Financial reporting
- Business process improvement
- Customer service
- Documentation development
- Team collaboration
- Account reconciliation
- Multitasking and organization
Timeline
Business Analyst
NTT Data
04.2013 - Current
Customer Service Representative
QBE First
08.2010 - 04.2013
Accounting
Southeast Community College
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