Natasha Guzman
Norwalk,CT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Guest Sales Associate
European Wax Center
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Babysitter
Jayme Saxe
09.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Food Service Team Member
Playa Bowls
12.2020 - 07.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Car Wash Employee
Vr Brothers Car Wash
04.2021 - 12.2021
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Education
No Degree - Social Work
Norwalk Community College
Norwalk, CT05.2026
Skills
- Quality Assurance
- Customer Service and Assistance
- Customer Service
- Prioritizing Calls
- Closing Sales
- Safety Regulations
Languages
Spanish
Professional Working
Timeline
Guest Sales Associate
European Wax Center
05.2023 - Current
Car Wash Employee
Vr Brothers Car Wash
04.2021 - 12.2021
Food Service Team Member
Playa Bowls
12.2020 - 07.2023
Babysitter
Jayme Saxe
09.2018 - Current
No Degree - Social Work
Norwalk Community College
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