Natasha Guzman
Professional Reviewer
Chicago,IL
Summary
Professional Reviewer with strong analytical skills and keen eye for detail. Adept at providing insightful feedback and driving improvements. Collaborative team player focused on achieving results and adapting to evolving needs. Skilled in critical evaluation, written communication, and maintaining objectivity. Reliable and flexible, ensuring high standards in every situation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reviewer
AllTech Tracking
Chicago, IL
12.2023 - 04.2025
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Stayed up-to-date on industry trends and best practices, incorporating relevant information into reviews as needed.
- Sustained high levels of productivity under tight deadlines by efficiently using available resources.
- Completed assigned tasks promptly, demonstrating excellent time management and organizational skills.
- Consistently met deadlines through efficient task prioritization and effective time management strategies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
Agent
Primerica
06.2022 - 01.2024
- Analyzed risk factors to recommend appropriate coverage levels.
- Met with customers to provide information about available products and policies.
- Promoted products and services using upselling and other sales strategies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Onboarded new employees with training and new hire documentation.
Receptionist
Loyola University of Chicago
1 South 224 Summit Oakbrook Terrace IL 60181
02.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Increased operational efficiency by maintaining updated electronic health record systems as per regulatory requirements.
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
- Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
IT & Records Assistant
Freeborn & Peters LLP
Chicago, IL
12.2019 - 02.2023
- Assisted in development of system security protocols.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Created and maintained detailed database.
- Investigated and resolved training concerns.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, and assisted in timely reporting.
- Performed administrative duties and staff support tasks.
- Gained operational knowledge and supported departmental needs.
- Conducted extensive research for startup company projects.
- Took meeting notes and compiled paperwork to support department.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with creating employee handbooks and manuals.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Aided staff with employee performance review paperwork and documentation.
- Developed and maintained HR policies and procedures.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Sales Associate
Forever 21
Chicago, IL
10.2018 - 07.2019
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Arts - Business & Psychology
Morton College
08.2023
Skills
- Strong Communication Abilities
- Information Documentation
- Critical Thinking
- Application Support
- Problem-Solving Skills
- Training Seminars
- Customer Satisfaction
- Time Management
- Support Services
- Production Leadership
- Documentation and Filing
- Call Reception
- Data Recording
- Computer Skills
- Adaptability and flexibility
- Attention to detail
- Email communication
- Microsoft office
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Life Insurance License, Primerica - October 2022
- Currently working on a Google Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Spreadsheets
Database management
Software Testing
Social Media
Cybersecurity
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionInterests
Cybersecurity
IT Technician
Data Analyst
Assistant
Timeline
Reviewer
AllTech Tracking
12.2023 - 04.2025
Receptionist
Loyola University of Chicago
02.2023 - 12.2023
Agent
Primerica
06.2022 - 01.2024
IT & Records Assistant
Freeborn & Peters LLP
12.2019 - 02.2023
Sales Associate
Forever 21
10.2018 - 07.2019
Associate of Arts - Business & Psychology
Morton College
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