Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Hagan

Houston,TX

Summary

Experienced Healthcare professional with over 10+ years of healthcare billing and customer service experience. Highly skilled at interacting with customers of all socioeconomic backgrounds. Highly proficient in the areas of Customer Service and Physician and Hospital billing for all governmental and managed care commercial Payors. Competent at managing responsibilities in a high-volume environment. Hard worker, quick learner, self-starter and ability to assume responsibility. Ability to work efficiently and effectively with all levels of stall within the workforce.

Overview

14
14
years of professional experience

Work History

Patient Account Representative

Baylor College of Medicine
Houston, Texas
12.2015 - 03.2023
  • Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing accountinformation, and resolves past-due accounts.
  • Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrectaddresses for past-due accounts.
  • Contacts responsible party to resolve delinquent accounts.
  • May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of creditand collection matters.
  • Prepares reports to identify and resolve accounts receivable and referral problems.
  • Posts data; verifies and performs mathematical computations; maintains files.Composes and types routine correspondence, memos, letters, etc.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Trained new staff on hospital processes and procedures.
  • Addressed bad debts in line with set protocols.
  • Resolved patient billing issues in line with established guidelines.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Patient Account Representative

Patien Account Services
Houston, Texas
02.2013 - 11.2015
  • Receiving incoming calls for multiple hospital assisting patients with medical billing.
  • Checking over EOB's and making sure claims are processed correctly.Speaking with insurance companies concerning benefits and patients responsibilities.
  • Verifying HIPAA and personal information regarding inpatient or outpatient visits.Working through various host systems and monitoring multiple screens.
  • Working in a high call volume enviorment and maintaining attendance and handling prompt situations
  • Helping withFinancial assistance and payment plans.
  • Responded to patient, family and external payer inquiries.
  • Prepared reports detailing billing actions, flags and other key information.
  • Posted payments and processed refunds.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Generated and distributed monthly customer statements.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Customer Service Representative

Aon Hewitt
The Woodlands, Texas
09.2012 - 02.2013
  • Serves in a positive, team- oriented and structured environment that assist client's employees with processingtransactions, answering questions, resolving issues and responding to inquiries that may berelated to their health, retirment plans, or other human resource- related services
  • 401K benefits, payroll, leaves ofabsence, etc.)

Customer Service Representative

Iqor
Houston, TX, Texas
11.2008 - 02.2011
  • Natasha Hagan
  • Hagannatasha@ymail
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created a new customer database by entering customer information into a database

Education

HS - undefined

Diploma Kashmere High School
05.2007

Skills

  • Professional Skills
  • HIPAA Knowledge, Good telephone and oral communication skills, Understands medical billing procedures and account
  • Aging, Able to resolve billing and insurance questions and issues, Data Entry, self starter, Time management, Computer
  • Literacy
  • Medical Billing
  • Reviewing Patient Information
  • Patient Account Reviews
  • Information Updates
  • Verbal and Written Communication
  • Team Collaboration
  • Medical Terminology
  • Payment Processing
  • Time Management
  • Regulatory Compliance
  • Microsoft Office
  • HIPAA Understanding
  • Hospital Operations
  • Insurance Billing
  • Administrative Support
  • Conflict Mediation
  • Insurance Collaboration
  • Excellent Judgment
  • Statement Issuing
  • Training and Teaching
  • Pleasant Telephone Demeanor
  • Overdue Balance Detection
  • Bill Processing
  • Customer Locating
  • Collections

Timeline

Patient Account Representative

Baylor College of Medicine
12.2015 - 03.2023

Patient Account Representative

Patien Account Services
02.2013 - 11.2015

Customer Service Representative

Aon Hewitt
09.2012 - 02.2013

Customer Service Representative

Iqor
11.2008 - 02.2011

HS - undefined

Diploma Kashmere High School

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Natasha Hagan