Natasha Hall
Customer Service
Augusta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist
Health IQ
Remote
01.2017 - 12.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Managed over 400 calls daily.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Caregiver
Private Family Client
Pensacola, FL
03.2019 - 09.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Sensory support
- Built strong relationships with clients to deliver emotional support and companionship
Registar
Ascension Sacred Heart
Remote
02.2014 - 07.2016
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Registered over 75 patients daily.
- Carried out day-to-day duties accurately and efficiently
- Used Microsoft Word and other software tools to create documents and other communications
Customer Service Manager
Toys"R"Us
Remote
03.2011 - 02.2014
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised over 50 employees.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Customer Care Representative
Cavalier Telephone
Philadelphia, PA
08.2003 - 04.2005
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained new personnel regarding company operations, policies and services
- Exhibited high energy and professionalism when dealing with clients and staff
- Excellent performance ratings .
- Increased sales and constantly exceeded quota.
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with clients regarding account services, statements, and balances
Fraud Prevention Specialist
Kmart
Pensacola, FL
05.2007 - 01.2011
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed over 150 calls daily.
Education
Associate of Science -
Community College of Philadelphia
Philadelphia, PA 01.2017 - 07.2019
Skills
Complaint resolution
undefinedTimeline
Caregiver
Private Family Client
03.2019 - 09.2022
Customer Service Specialist
Health IQ
01.2017 - 12.2022
Associate of Science -
Community College of Philadelphia
01.2017 - 07.2019
Registar
Ascension Sacred Heart
02.2014 - 07.2016
Customer Service Manager
Toys"R"Us
03.2011 - 02.2014
Fraud Prevention Specialist
Kmart
05.2007 - 01.2011
Customer Care Representative
Cavalier Telephone
08.2003 - 04.2005
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