Natasha Hall
Customer Service
Augusta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist
Health IQ
Remote
01.2017 - 12.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Managed over 400 calls daily.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Caregiver
Private Family Client
Pensacola, FL
03.2019 - 09.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Sensory support
- Built strong relationships with clients to deliver emotional support and companionship
Registar
Ascension Sacred Heart
Remote
02.2014 - 07.2016
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Registered over 75 patients daily.
- Carried out day-to-day duties accurately and efficiently
- Used Microsoft Word and other software tools to create documents and other communications
Customer Service Manager
Toys"R"Us
Remote
03.2011 - 02.2014
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised over 50 employees.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and offered unique discount options to drive interest in new product lines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Customer Care Representative
Cavalier Telephone
Philadelphia, PA
08.2003 - 04.2005
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained new personnel regarding company operations, policies and services
- Exhibited high energy and professionalism when dealing with clients and staff
- Excellent performance ratings .
- Increased sales and constantly exceeded quota.
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with clients regarding account services, statements, and balances
Fraud Prevention Specialist
Kmart
Pensacola, FL
05.2007 - 01.2011
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed over 150 calls daily.
Education
Associate of Science -
Community College of Philadelphia
Philadelphia, PA 01.2017 - 07.2019
Skills
Complaint resolution
Creative problem solving
Medical terminology knowledge
Professional telephone demeanor
Transcription
Written and oral communication
LiveChat
Negotiation
Sales and marketing
Fraud detection
Dispute Resolution
Teamwork and Collaboration
Problem-Solving
Programming
Software applications
Timeline
Caregiver
Private Family Client
03.2019 - 09.2022
Customer Service Specialist
Health IQ
01.2017 - 12.2022
Associate of Science -
Community College of Philadelphia
01.2017 - 07.2019
Registar
Ascension Sacred Heart
02.2014 - 07.2016
Customer Service Manager
Toys"R"Us
03.2011 - 02.2014
Fraud Prevention Specialist
Kmart
05.2007 - 01.2011
Customer Care Representative
Cavalier Telephone
08.2003 - 04.2005