Overview
Work History
Education
References
Timeline
Generic

Natasha Hamilton

Orlando,FL

Overview

11
11
years of professional experience

Work History

Community Manager

Greystar
02.2023 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Managed community within established cost constraints.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Property Manager

Lighthouse Property Management
04.2019 - 02.2023
  • Handled daily operations including scheduling and staffing + Directed all Collection efforts including evictions + Implemented, monitored Tenant Retention Policy and Procedures + Planned and organized all community events + Operating property under budget while maintaining high occupancy rate
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Property Manager

Lighthouse Property Management
01.2015 - 04.2019
  • Handled daily operations including scheduling and staffing + Directed all Collection efforts including evictions + Implemented, monitored Tenant Retention Policy and Procedures + Planned and organized all community events + Operating property under budget while maintaining high occupancy rate
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Assistant Property Manager

Lighthouse Property Management
01.2014 - 01.2015
  • Evaluate daily, weekly, and monthly reports
  • Directed all Collection efforts including evictions + Implemented policy and procedures related to resident retention + Assist in facilitating daily operations of property
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Trained and motivated leasing staff during bi-monthly trainings.

Leasing Agent

Lighthouse Property Management
01.2013 - 01.2014
  • Lighthouse Property Management + Handled daily operations of leasing
  • Answering calls, touring prospects, resident renewals
  • Evaluate daily, weekly and monthly reports
  • Implemented, monitored Tenant Retention Policy and Procedures
  • Planned and organized all community events

Education

High School Diploma -

Horizon
Placerville, CA
04.2004

References

References available upon request

Timeline

Community Manager

Greystar
02.2023 - Current

Property Manager

Lighthouse Property Management
04.2019 - 02.2023

Property Manager

Lighthouse Property Management
01.2015 - 04.2019

Assistant Property Manager

Lighthouse Property Management
01.2014 - 01.2015

Leasing Agent

Lighthouse Property Management
01.2013 - 01.2014

High School Diploma -

Horizon
Natasha Hamilton