Natasha Hamilton
Orlando,FL
Overview
11
11
years of professional experience
Work History
Community Manager
Greystar
Orlando, FL
02.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Lighthouse Property Management
Fusion Orlando
04.2019 - 02.2023
- Handled daily operations including scheduling and staffing + Directed all Collection efforts including evictions + Implemented, monitored Tenant Retention Policy and Procedures + Planned and organized all community events + Operating property under budget while maintaining high occupancy rate
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Property Manager
Lighthouse Property Management
Bungalows At Lake Arlington
01.2015 - 04.2019
- Handled daily operations including scheduling and staffing + Directed all Collection efforts including evictions + Implemented, monitored Tenant Retention Policy and Procedures + Planned and organized all community events + Operating property under budget while maintaining high occupancy rate
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Assistant Property Manager
Lighthouse Property Management
Preserve At Turtle Creek
01.2014 - 01.2015
- Evaluate daily, weekly, and monthly reports
- Directed all Collection efforts including evictions + Implemented policy and procedures related to resident retention + Assist in facilitating daily operations of property
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Attended staff meetings and took extensive notes to share with property manager.
- Trained and motivated leasing staff during bi-monthly trainings.
Leasing Agent
Lighthouse Property Management
Brookside Apartments
01.2013 - 01.2014
- Lighthouse Property Management + Handled daily operations of leasing
- Answering calls, touring prospects, resident renewals
- Evaluate daily, weekly and monthly reports
- Implemented, monitored Tenant Retention Policy and Procedures
- Planned and organized all community events
Education
High School Diploma -
Horizon
Placerville, CA04.2004
References
References available upon request
Timeline
Community Manager
Greystar
02.2023 - Current
Property Manager
Lighthouse Property Management
04.2019 - 02.2023
Property Manager
Lighthouse Property Management
01.2015 - 04.2019
Assistant Property Manager
Lighthouse Property Management
01.2014 - 01.2015
Leasing Agent
Lighthouse Property Management
01.2013 - 01.2014
High School Diploma -
Horizon