Natasha Haney
Lancaster,CA
Summary
High performing sales professional, with a solid foundation in customer service. Organized effective multi tasker. Known for developing professional relationships with customers leading to sales and repeat business. Disciplined self starter not afraid to initiate and get the job done.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sub Cool Heating And Air
11.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Crew Member
Del Taco
04.2022 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Customer Service Cashier
Seasonal Adventures Christmas Tree Lot
11.2021 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in System.
Education
High School Dipolma -
Clare High School
Clare, MI06.2010
Skills
- Microsoft Word
- Report Preparation
- Customer Relations
- Order Fulfillment
- Sales Expertise
- Microsoft PowerPoint
- Credit Card Payment Processing
- Retail Sales Customer Service
- Active Listening
- Microsoft Excel
- Stocking and Replenishing
- Customer Consulting
- Office Equipment Proficiency
- Reading Comprehension
- Professional Telephone Demeanor
- Administrative Support
- Document Control
- Customer Service
- Typing Proficiency
- Call Center Operations
- Order Processing
- Product Organization
- Store Maintenance
- POS Systems Expertise
- Computer Proficiency
- Technical Support
- Money Handling Abilities
- Quality Control
- Critical Thinking
- Recordkeeping Strengths
- Clerical Support
- Problem-Solving Ability
- Conflict Resolution
- Delivery Scheduling
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Filing
- Prioritization
- Coordination
- Grammar
- Research
- Proofreading
- Calendaring
- Documentation
Certification
California Guard Card
Timeline
Crew Member
Del Taco
04.2022 - 10.2022
Customer Service Cashier
Seasonal Adventures Christmas Tree Lot
11.2021 - 12.2021
Customer Service Representative
Sub Cool Heating And Air
11.2017 - Current
High School Dipolma -
Clare High School
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