Natasha Hargrove-Mcafee
Austin,TX
Summary
Accomplished leader with a proven track record at Austin Regional Clinic, adept in staff training and development and insurance billing. Enhanced team productivity by over 30% through effective task delegation and fostering a culture of collaboration. Demonstrates exceptional verbal communication and a commitment to maintaining patient confidentiality.
Overview
29
29
years of professional experience
Work History
Patient Account Team Lead
Austin Regional Clinic
01.2017 - Current
- Managed billing and payment collections efficiently.
- Addressed billing discrepancies to ensure precise system data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with team members to address intricate billing challenges.
- Excellent communication skills, both verbal and written.
- Enhanced team performance by providing guidance and support.
- Applied problem-solving skills to evaluate and resolve issues.
- Paid attention to detail while completing assignments.
- Maintained high standards of professional conduct.
- Demonstrated proficiency in grasping concepts efficiently.
- Handled telephone and direct payments efficiently.
- Managed conflict resolution with clients.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Boosted team morale through continuous support of teammates.
- Kept current with billing regulations and compliance requirements.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrate ability to work both independently and as part of a team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported daily operations effectively, ensuring smooth collaboration with team members.
- Consistently strives for personal and professional advancement.
- Consistently maintained productivity during night, weekend, and holiday shifts.
- Coached team members in techniques necessary to complete job tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Assistant Supervisor
Austin State Supported Living Center
06.2007 - 12.2016
- Maintained safety records and accident reports for human resources.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Submitted documentation and reports to upper management.
- ly tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Worked flexible hours across night, weekend, and holiday shifts.
Production Associate
Dell Computers
03.1996 - 10.2006
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Safely operated hand and power tools to complete repetitive tasks.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Assembled products according to changing daily work orders and specific customer needs.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Billing & Medical Coding
The College of Health Care Professions
TXSkills
- Patient confidentiality
- Staff training and development
- Insurance verification
- Task delegation
- Strong leadership
- Patient care
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Collections experience
- Insurance billing
- Payment processing
Accomplishments
- Trained and mentored new staff on proper procedures, service standards and compliance.
Timeline
Patient Account Team Lead
Austin Regional Clinic
01.2017 - Current
Assistant Supervisor
Austin State Supported Living Center
06.2007 - 12.2016
Production Associate
Dell Computers
03.1996 - 10.2006
Certificate - Billing & Medical Coding
The College of Health Care Professions
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