Natasha Harris
Cleveland,OH
Summary
A communicative customer service professional dedicated to maintaining customer satisfaction and contributing to company success. Experienced in managing a high volume of inbound calls and fostering positive relationships with customers. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
10
10
years of professional experience
Work History
Dispatch Agent
Goodyear
03.2021 - 11.2023
- Managed high volume, 40 plus inbound calls from drivers seeking assistance for issues ranging from flat tires to vehicle breakdowns.
- Enhanced customer experience by coordinating with service providers for prompt assistance.
- Maintained accurate records of customer engagements in designated tracking software.
- Provided emergency roadside tire services to drivers.
- Managed intake and dispatching operations efficiently.
Receptionist/Data Entry Clerk
Seeds Of Literacy
06.2015 - 02.2018
- Coordinated with vendors to ensure office equipment repairs and maintenance were properly handled, including printers and computers.
- Maintained and organized filing system of confidential client information in accordance with company policy.
- Managed incoming mail distribution, courier services, faxes, and document photocopying.
- Answered over 50 plus incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained reception area by organizing materials and tidying up furniture.
- Monitored and managed office supplies inventory, ensuring optimal stock levels; proactively placed orders and verified receipt of supplies.
- Performed timely and accurate data entry into multiple databases such as LACES, Excel, and Google Sheets.
Customer Service Representative
Family Dollar
07.2013 - 02.2014
- Provided excellent customer service with positive and approachable attitude.
- Provided excellent customer service to resolve customer complaints in timely manner.
- Supported in maintaining store cleanliness and consistently restocking products for optimal customer experience.
- Managed over 100 plus customer funds and processed transactions accurately using POS system.
- Monitored customer activity for safe shopping environment.
Education
High School Diploma -
Glenville High School
Cleveland, OH06.2006
Skills
- Dispatch Coordination
- Data Entry
- Training new hires
- Customer Relationship Management
- Microsoft Office expertise
- Customer Service
- Clerical Support
- Scheduling
- Technical Support
- Documentation And Reporting
- PC proficient
- Multi-line telephone skills
- Inbound and Outbound Calling
Timeline
Dispatch Agent
Goodyear
03.2021 - 11.2023
Receptionist/Data Entry Clerk
Seeds Of Literacy
06.2015 - 02.2018
Customer Service Representative
Family Dollar
07.2013 - 02.2014
High School Diploma -
Glenville High School
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