Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Harris

Loganville,GA

Summary

Accomplished healthcare professional with over 8 years of experience in pharmacy operations, prior authorizations, and clinical systems management. Expert in leading cross-functional teams to drive process improvements and implement innovative strategies in complex healthcare environments. Proven track record of optimizing care delivery while ensuring compliance with regulatory standards. Seeking to leverage extensive expertise in a Healthcare Manager role to contribute to the organization’s mission of delivering quality, cost-effective care.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Prior Authorization Tech II

PerformRx
07.2023 - Current
  • Spearhead process improvement initiatives, evaluating operational procedures to enhance efficiency and service quality
  • Provide expert guidance on complex inquiries to ensure adherence to clinical criteria and best practices
  • Manage the Prior Authorization inbox, coordinating critical communications, including appeals and reconsiderations
  • Oversee pharmacy and medical billing processes, applying clinical criteria for timely and accurate approvals
  • Conduct training sessions for Prior Authorization Tech I and new hires on specialty and non-specialty processes
  • Monitor Avaya Supervisor phone reports to assess team performance

Prior Authorization Tech I

PerformRx
07.2019 - 07.2023
  • Ensured accurate processing of prior authorization requests, leveraging clinical criteria to support pharmacy and medical billing
  • Facilitated effective communication with physician offices to gather necessary information for authorization approvals
  • Supported system oversight for Fraud and Abuse programs by reviewing medication utilization records
  • Maintained and updated internal databases, ensuring accuracy in application information and prior authorizations

Inpatient Pharmacy Technician II

UNC Healthcare
Durham, NC
04.2018 - 07.2019
  • Delivered precise pharmaceutical care to inpatient units, ensuring compliance with safety protocols and regulatory guidelines
  • Assisted in the preparation and dispensing of medications under pharmacist supervision, enhancing patient care
  • Served as a carousel superuser, streamlining operations and improving workflow efficiency
  • Developed and implemented standard operating procedures, providing training for new hires and existing staff

Pharmacy Technician

Walgreens
Raleigh, NC
12.2015 - 04.2018
  • Processed and dispensed medications efficiently, providing exceptional customer service and maintaining compliance with regulations
  • Managed incoming inventory, verifying quantities against invoices and checking for outdated medications
  • Conducted clerical tasks, including filing, answering phones, operating cash registers, and maintaining prescription records
  • Resolved client insurance issues through effective troubleshooting and communication

Education

Bachelor of Science - Healthcare Administration (Health Information Management Concentration)

Southern New Hampshire University
01.2023

Skills

  • Utilization Management
  • Clinical Systems Strategies
  • Regulatory Compliance
  • Digital and AI Automation
  • Pharmaceutical Calculations
  • HCPCS Coding
  • Process Improvement
  • Strategic Planning
  • Cross-functional Team Collaboration
  • Stakeholder Engagement
  • Consultation
  • Documentation and Reporting
  • Quality Improvement Initiatives
  • Safety Protocols
  • Data Analysis
  • Microsoft Office
  • PPE use
  • Data Management
  • Data Entry
  • Team building
  • Social Perceptiveness
  • Customer Relations
  • Flexible and Adaptable
  • Problem Resolution
  • Collaboration
  • Project Planning
  • Troubleshooting
  • Communication
  • Decision-Making
  • Critical Thinking
  • Organization and Time Management
  • Computer Skills
  • Calm Under Pressure

Certification

Certified Pharmacy Technician (CPht), 2015

Timeline

Prior Authorization Tech II

PerformRx
07.2023 - Current

Prior Authorization Tech I

PerformRx
07.2019 - 07.2023

Inpatient Pharmacy Technician II

UNC Healthcare
04.2018 - 07.2019

Pharmacy Technician

Walgreens
12.2015 - 04.2018

Bachelor of Science - Healthcare Administration (Health Information Management Concentration)

Southern New Hampshire University
Natasha Harris