NATASHA HARRIS
Summary
Results-oriented healthcare operations leader with 10+ years of experience in clinical performance improvement, population health, and care management. Expertise in driving operational excellence, enhancing value-based care programs, and leading cross-functional teams to deliver transformative healthcare solutions. Skilled in data-driven decision-making, partner relationship management, and team mentorship. Adept at implementing service models that improve quality and patient experience while reducing the total cost of care.
Overview
10
10
years of professional experience
Work History
Clinic Administrator
UnitedHealth Group
10.2014 - Current
- Directed operations for five medical offices, ensuring alignment with value-based care objectives and achieving high patient satisfaction scores.
- Analyzed clinical performance data to identify improvement opportunities, leading to a 15% reduction in care delivery inefficiencies.
- Established strategic partnerships with senior clinical leaders to streamline workflows and enhance patient outcomes.
- Conducted risk stratification and implemented data-driven interventions to improve population health outcomes across multiple sites.
- Led cross-functional initiatives to support care transitions and operational efficiency improvements, achieving key quality metrics.
- Mentored and coached staff, fostering a culture of professional growth and collaboration.
- Delegates, monitors, and controls work progress on key HEDIS/Star metrics, initiatives, and staff productivity
- Nurtured a culture of continuous improvement by providing developmental guidance and mentorship to managers and support staff through regular one-on-one meetings, annual reviews, and virtual platforms, fostering professional growth and organizational resilience
- Takes ownership of the work process to support physician partners in meeting initiatives
- Fostered strategic alliances with key stakeholders, including Marketing, Senior Operations Leadership, Finance, and Business Analytics, to drive collaborative initiatives and achieve shared objectives
- Spearheaded the revitalization of clinic culture, fostering an environment conducive to positive patient experiences and employee satisfaction
Education
Master of Science - CLINICAL MENTAL HEALTH COUNSELING CANDIDATE
Capella University
Minneapolis, MN07-2027
Bachelor of Science - CLINICAL PSYCHOLOGY
Capella University
Minneapolis, MN07-2024
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
Remington College
Heathrow, FL08.2016
Skills
- Healthcare Operations Management
- Value-Based Care Delivery
- Population Health and Care Management
- Strategic Planning and Execution
- Leadership and Team Coaching
- Data Analysis and Performance Improvement
- Risk Stratification and Claims Data Review
- Clinical Program Development and Innovation
- Partner Collaboration and Stakeholder Engagement
- Continuous Process Improvement
Timeline
Clinic Administrator
UnitedHealth Group
10.2014 - Current
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
Remington College
Master of Science - CLINICAL MENTAL HEALTH COUNSELING CANDIDATE
Capella University
Bachelor of Science - CLINICAL PSYCHOLOGY
Capella University
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