Natasha Harris

Key operational leader for a 600-unit multifamily property, driving efficiency, financial performance, and resident satisfaction.

• Increased lease renewals by 15% year-over-year through targeted resident engagement and retention strategies.
• Managed property budget, rent collection, and financial reporting to ensure consistent NOI growth.
• Reduced vendor-related expenses while maintaining top-tier service standards.
• Led a high-performing team focused on community excellence and compliance with Fair Housing laws.
• Improved community reputation through innovative marketing and resident events.

Supported full-scale operations of a 600-unit multifamily property, with a focus on occupancy, collections, and resident retention.

• Implemented renewal strategies that increased lease retention by 15%
• Oversaw budgets, rent collection, and reporting, leading to consistent growth in Net Operating Income (NOI).
• Trained and supervised leasing agents and maintenance staff.
• Negotiated vendor contracts, reducing cost and improving property maintenance timelines.
• Implemented renewal strategies that increased lease retention by 15%.
• Maintained full legal compliance with housing regulations.

Achieved high close rates by assisting prospective residents throughout the leasing process.

• Successfully secured leases by helping applicants navigate approvals and ensuring seamless move-ins.
• Maintained full compliance with Fair Housing regulations while delivering exceptional service to residents.
• Contributed to occupancy targets through diligent follow-ups, property tours, and personalized outreach efforts.
• Increased resident satisfaction by promptly addressing concerns and resolving issues.
• Managed a high volume of incoming calls, emails, and faxes from customers each day.