Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Harvey

Slidell,LA

Summary

Dedicated and versatile professional with over 5 years of experience in customer service,dispatching,patient care,and sales. Proven ability to manage high call volumes,resolve customer concerns efficiently,and coordinate logistics under pressure. Strong communication, problem solving, and multi tasking skills with a commitment to deliver excellent service.

Overview

12
12
years of professional experience

Work History

Patient Care Technician

Slidell Memorial Hospital
11.2023 - 01.2025
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Reduced stress for patients and families through effective communication and empathetic support.

Dispatcher

Robert’s Trucking Service
02.2020 - 10.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Outbound Call Center Representative

TCIM Services
06.2016 - 11.2019
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
  • Maintained strong relationships with customers, leading to increased repeat business.
  • Enhanced company reputation by addressing customer concerns and resolving issues promptly.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Retained at-risk customers by empathizing with their concerns, offering solutions, or escalating issues as necessary.

Customer Service Associate

Walmart
07.2013 - 03.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

No Degree - Business Administration And Management

Lone Star College
Houston, TX
05-2026

Skills

  • Vital signs monitoring
  • Patient education
  • Emotional support
  • Healthy meal preparation
  • Patient observation
  • Patient services
  • Team collaboration
  • Active listening

Timeline

Patient Care Technician

Slidell Memorial Hospital
11.2023 - 01.2025

Dispatcher

Robert’s Trucking Service
02.2020 - 10.2023

Outbound Call Center Representative

TCIM Services
06.2016 - 11.2019

Customer Service Associate

Walmart
07.2013 - 03.2017

No Degree - Business Administration And Management

Lone Star College

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