Natasha Harvey
Slidell,LA
Summary
Compassionate Patient Care Technician with a proven track record at Slidell Memorial Hospital, excelling in patient observation and emotional support. Enhanced patient satisfaction through effective communication and teamwork, while training new staff to ensure high-quality care delivery. Skilled in basic life support and committed to fostering a safe, collaborative healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Slidell Memorial Hospital
11.2023 - 01.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Customer Service Representative
UnitedHealthcare
10.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Dispatcher
R&D Trucking
02.2018 - 05.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
Education
No Degree - Business Administration And Management
Lone Star College
Houston, TXSkills
- Patient observation and education
- Basic life support
- Mobility and feeding assistance
- Emergency response and patient transport
- Emotional support and healthy meal preparation
- Team collaboration in patient services
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Call management
- Follow-up skills
Timeline
Patient Care Technician
Slidell Memorial Hospital
11.2023 - 01.2025
Customer Service Representative
UnitedHealthcare
10.2021 - 11.2023
Dispatcher
R&D Trucking
02.2018 - 05.2021
No Degree - Business Administration And Management
Lone Star College
Similar Profiles
Natasha HarveyNatasha Harvey
Patient Care Technician at Slidell Memorial HospitalPatient Care Technician at Slidell Memorial Hospital
Chanel PinedaChanel Pineda
Case Management Team Lead at Slidell Memorial HospitalCase Management Team Lead at Slidell Memorial Hospital
KATHRYN KINGKATHRYN KING
Registered Nurse at Slidell Memorial HospitalRegistered Nurse at Slidell Memorial Hospital
Mya SaucierMya Saucier
Pool Moniter at Budget CleaningPool Moniter at Budget Cleaning
Roshain MitchellRoshain Mitchell
Detective at New Orleans Police DepartmentDetective at New Orleans Police Department