Natasha Hedgepeth
Laurel,MD
Summary
Proven Account Executive at Infinity Inc., adept in client relationship building and data analysis, enhanced customer satisfaction and exceeded sales targets through strategic account management. Skilled in multitasking with a typing speed of 45wpm, consistently achieved company-defined quotas, demonstrating exceptional interpersonal and communication skills.
Overview
16
16
years of professional experience
Work History
Remote Account Executive
Infinity Inc.
07.2024 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Navigate through Microsoft word, Microsoft excel and Microsoft teams.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
Call Center Representative, Customer Service
Dotax Inc.
03.2009 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier, Customer Service
The Home Depot
11.2017 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
York School of Technology
York, PA05-2008
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Customer service
- Customer relationships
- Interpersonal skills
- Account planning
- Performance tracking
- Sales proficiency
- Business development
- Data analysis
- Attention to detail
- Multitasking
- Typing speed 45wpm
Timeline
Remote Account Executive
Infinity Inc.
07.2024 - Current
Cashier, Customer Service
The Home Depot
11.2017 - 01.2021
Call Center Representative, Customer Service
Dotax Inc.
03.2009 - 08.2023
GED -
York School of Technology
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