Natasha Heffernan
Mt. Pleasant,South Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Customer-oriented personal trainer and sales professional with several years of experience building relationships, delivering fitness programs based on clients goals, cultivating partnerships and growing profit channels. Proactive sales associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Fitness Coach / Sales Associate
Kor4 Elite Fitness
Charleston, SC
03.2022 - Current
- Promoted classes and facility amenities on social media.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Advertised current promotions to increase enrollment using various social media platforms.
- Organized promotional activities such as contests, giveaways, and community events, to increase sales volume.
- Consistently held the highest closing percentage of new members amongst coaches
- Improved membership enrollment by utilizing sales and marketing methods.
Assistant Studio Manager
Kor4 Elite Fitness
Charleston, SC
02.2023 - 11.2023
- Managed staff scheduling, payroll, and customer service duties.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Oversaw hiring process for new employees including conducting interviews.
- Analyzed customer data to determine areas where improvements could be made.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Processed cancellations, downgrades, and freezing of memberships in a timely manner while upholding company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized and coordinated marketing events.
- Developed marketing strategies for increasing customer base.
Ambassador Volunteer
Beers And Burpees
Charlotte, NC
01.2021 - 10.2021
- Was selected to be one of nine ambassadors within the entire Charlotte Fitness Community to represent 15+ Burn Bootcamp locations.
- Promoted social media campaigns, promoted marketing materials, executed in-person fundraisers and served as articulate, enthusiastic and visible spokesperson for Beers and Burpees benefiting the CLT Foundation.
- The event raised $167,000 in funds from January to October.
- Volunteered to judge 3 competitive heats before participating in the event with a team of over 200 athletes from Burn Bootcamp.
Personal Trainer
Burn Boot Camp
Charlotte, NC
03.2019 - 05.2021
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
- Maintained high-volume class load, actively engaging clients and driving member retention.
- Improved membership enrollment by utilizing sales and marketing methods.
- Created weight training programs, set up equipment and provided detailed instructions.
- Monitored form and technique in group environments to ensure safety of individuals.
- Delivered new client assessment process and body fat composition testing.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Partnered with Athleta for various events to increase brand awareness.
Service
Walk On's Sports Bistreaux
Baton Rouge, LA
05.2007 - 11.2010
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Consistently performed in the upper echelon of sales for food and drinks by leveraging up-selling and providing efficient service to my customers
- Held the single day individual sales record of $11,000 in the history of the business during that time.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new employees in general administrative duties including: Aloha Computer System, up-selling, the menu, close out POS reports, and how to manage the floor
Salon Manager and Marketing Leader
Salon Boheme
Baton Rouge, LA
01.2010 - 09.2010
- Trained support staff on guest services, selling retail, data entry, and the Envision Software
- Responsible for directly managing support staff and all operations
- Implemented goals and promotional events each month
- Maintained proper inventory levels with recommended facing and depths
- Oversaw merchandise of retail area and created new promotions monthly
- Met with retail reps regularly to keep current on product knowledge
- Responsible for external and internal salon/spa marketing
Education
Some College (No Degree) - Human Resources Development
Baton Rouge Community College
Baton Rouge, LASome College (No Degree) -
Louisiana State University And A&M College
Baton Rouge, LASkills
- Strength and conditioning
- Designing exercise programs
- Work ethic
- Human anatomy understanding
- Leadership skills
- Sales Goals Attainment
- Relationship selling
- Outgoing personality
- Social Media Marketing
- Zen Planner Applications
- Operations Management
Certification
- NASM Certified Personal Trainer (CPT)
- CPR/AED Certified, American Red Cross
- Prenatal and Postnatal Fitness Specialist
- Painfree Performance Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Timeline
Assistant Studio Manager
Kor4 Elite Fitness
02.2023 - 11.2023
Fitness Coach / Sales Associate
Kor4 Elite Fitness
03.2022 - Current
Ambassador Volunteer
Beers And Burpees
01.2021 - 10.2021
Personal Trainer
Burn Boot Camp
03.2019 - 05.2021
Salon Manager and Marketing Leader
Salon Boheme
01.2010 - 09.2010
Service
Walk On's Sports Bistreaux
05.2007 - 11.2010
Some College (No Degree) - Human Resources Development
Baton Rouge Community College
Some College (No Degree) -
Louisiana State University And A&M College
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