NATASHA HICKMAN

Support sales through education by developing relationships with local Cosmoprof stores and representatives. Travel within assigned territory to conduct educational presentations and classes that lead to overall business growth.

• Evaluated customer needs and feedback to drive product and service improvements.
• Followed all company policies and procedures to deliver quality customer service.

• Manage the daily operations of the salon while performing services on clients
• Manage and create content for all social media platforms
• Maintained daily, monthly, and quarterly records of costs and revenue.
• Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
• Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
• Oversaw daily salon operations and performed general salon tasks.

• Coach, train, and develop a team of trainers to provide education to more than 500 employees across 120 locations
• Coordinate dates, supplies and activities for in-person and virtual training
• Create, train and facilitate engaging training sessions
• Analyze the efficacy of each training/trainer for continued improvement
• Maintain excellent training ratings throughout the team
• Continue to build and maintain relationships with internal and external partners to maximize educational offerings
• Conceptualized, Formed, and Executed a National Stylist Training program
• Increased technical performance consistency nationwide
• Developed and launched company wide Lead Stylist training resulting in 6.46% increase in retail revenue upon completion of the training
• Successfully managed company wide training calendar
• Coordinated and co-facilitated outside educational offerings with brand partners
• Onboarded and developed a team of 6 trainers to enhance virtual and in-person learning throughout the company
• Facilitated virtual and in-person learning
• Managed budgets for various departmental initiatives.
• Implemented training programs for enhanced employee skills.
• Conducted performance evaluations to identify areas for employee growth.
• Coordinated recruitment efforts to attract top talent.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.

• Onboard, train, coach, and mentor more than 500 employees nationwide across 120 locations on non-surgical replacement procedures, education principles, and best practices
• Provide consultation and expertise in hair regrowth, replacement, restoration, care, styling, and sales
• Advise senior leadership of training needs
• Coordinate dates, supplies and activities for training
• Research and test future trends to formulate education plans that result in company growth
• Build and maintain relationships that bridge gaps between partnering departments
• Improved technical performance by assessing and identifying gaps and training needs resulting in increased retail revenue by 10% within a 6-month period
• Created learning modules for specialized training and employee engagement
• Facilitated classroom and virtual training
• Successfully converted and implemented in-person training programs to interactive virtual programs which led to the onboarding of over 100 new employees throughout the company in 2020
• Monitored inventory levels regularly and worked closely with supply chain teams to prevent stock shortages during peak demand periods.
• Collaborated with the sales team to identify key growth opportunities and devise strategic action plans.
• Coordinated communication between regional representatives and upper management, ensuring efficient distribution of information across the organization.
• Facilitated timely resolution of customer complaints which resulted in higher retention rates.
• Enhanced customer satisfaction by providing exceptional support and addressing concerns promptly.

• Conducted color, product knowledge, new trend releases, and hair cutting classes for the L'Oréal Professional brand throughout Georgia and South Carolina
• Partnered with Sales Consultants to open new accounts resulting in increased revenue by 25%
• Managed key accounts and prepared customized education plans based on center performance
• Facilitated salon training for up to 200 employees across 18 locations
• Liaised between faculty, staff and administrators to coordinate educational program delivery.
• Developed partnerships with local businesses to support educational programs, enhancing real-world learning opportunities.