NATASHA HILL
Rochester
Summary
Customer Service professional who goes above and beyond to ensure that customer/clients have a positive experience. Experience working with diverse populations. Adept at assessing customer/client needs and using a proactive approach to plan next steps and determine the best solution. Deeply committed to improving the quality of life for customers/clients.
Overview
21
21
years of professional experience
Work History
PATIENT UNIT SECRETARY
University of Rochester
09.2022 - Current
- Answers telephone and directs calls to appropriate staff
- Greets visitors and routes them to appropriate staff
- Admits patients, confirm patient diagnostics surgeries or medical consultations
- File and maintain records
CUSTOMER SERVICE/CLERK
Goodman Wine and Liquor
09.2013 - 02.2020
- Greeted customers entering establishment
- Received payment by cash, check, credit cards or automatic debit
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Established or identified prices of goods using calculators, cash registers, or optical price scanners
RECEPTIONIST
Zona Properties
08.2012 - 09.2013
- Answering phones, making inbound, outbound calls
- Creating work orders
- Scheduling appointments for showings
- Filing and other office duties
- Accepting rent payments from tenants
CHILDCARE WORKER
Shep's Daycare
06.2009 - 02.2012
- Provide a safe and creative environment for children ages infants up to 12 years old
- Prepared nutritious meals and snacks
- Dressed children and changed diapers
- Observed and monitored children's play activities
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
CALL CENTER OPERATOR
Jackson Hewitt
12.2006 - 04.2007
- Delivered prepared sales talks reading from scripts that described products or services to persuade potential customers to purchase a product or service
- Contacted businesses or private individuals by telephone to solicit sales for goods or services
- Explained products, services, prices answered questions from customers
- Obtained customer information such as names, addresses and enter tax information into computers
- Recorded names, addresses, purchases and reactions of prospects contacted
MEDICAL SECRETARY
Westside Health Services
07.2004 - 08.2006
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries or medical consultations
- Maintain medical records, technical library, or correspondence files
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or public
- Operate office equipment, such as voice mail messaging systems and use word processing, spreadsheet or other software applications
- File and maintain records
Education
High School Diploma -
Ben Franklin High School
Unit Health Clerk Certificate -
Rochester Equal Opportunity Center
Health Administration Coursework -
Bryant and Stratton
Skills
- Excellent customer service skills
- Ability to learn new skills quickly
- Independent worker
- Team player
- Willing to work extended hours
- Proficient in general office duties
- Microsoft Office
- Knowledge of basic business techniques
- Methods of using standard word processing
- Database management
- Office software and equipment
- Works well under pressure
- Dealing with challenging situations
Timeline
PATIENT UNIT SECRETARY
University of Rochester
09.2022 - Current
CUSTOMER SERVICE/CLERK
Goodman Wine and Liquor
09.2013 - 02.2020
RECEPTIONIST
Zona Properties
08.2012 - 09.2013
CHILDCARE WORKER
Shep's Daycare
06.2009 - 02.2012
CALL CENTER OPERATOR
Jackson Hewitt
12.2006 - 04.2007
MEDICAL SECRETARY
Westside Health Services
07.2004 - 08.2006
High School Diploma -
Ben Franklin High School
Unit Health Clerk Certificate -
Rochester Equal Opportunity Center
Health Administration Coursework -
Bryant and Stratton
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