Reginald Hines
Dallas
Summary
Dynamic collections professional with a proven track record at Nissan North America, adept at debt negotiation and financial counseling. Recognized for enhancing recovery rates through strategic communication and assertiveness. Skilled in skip tracing and team collaboration, consistently achieving targets while fostering positive client relationships.
Overview
23
23
years of professional experience
Work History
Late State Collections Representative
Nissan North America, Inc.
01.2014 - Current
- Assisted in maintaining accurate customer account information and records.
- Supported resolution of payment disputes through effective negotiation strategies.
- Adapted quickly to changes in procedures and regulatory requirements in collections industry.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Facilitated open lines of communication between debtors, internal departments, and third-party agencies to ensure a seamless collections process.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
Senior Collections Representative
Santander Consumer USA
08.2007 - 01.2015
- Managed high-volume collections accounts, ensuring timely resolution of outstanding debts.
- Developed and implemented effective collection strategies to enhance recovery rates.
- Trained and mentored junior staff on best practices in collections processes.
- Established strong relationships with clients to facilitate payment agreements and resolutions.
Collections Rep
Texas Independent Bank (TIB)
03.2003 - 07.2007
- Managed overdue accounts, ensuring compliance with federal regulations and company policies.
- Utilized collection software to track payment statuses and optimize follow-up strategies.
- Developed effective communication strategies to negotiate repayment plans with clients.
- Analyzed customer accounts to identify trends and improve collection efforts.
- Resolved disputes by collaborating with internal departments to provide accurate information.
- Implemented training sessions focused on enhancing negotiation skills and conflict resolution techniques.
Education
No Degree -
Texas College
Tyler, TXHigh School Diploma -
David W. Carter
Dallas, TX05-1992
Skills
- Team player
- Results-driven
- Team collaboration
- Mathematics skills
- Debt negotiation
- Financial counseling
- Skip tracing
- Effective negotiator
- Assertiveness
Timeline
Late State Collections Representative
Nissan North America, Inc.
01.2014 - Current
Senior Collections Representative
Santander Consumer USA
08.2007 - 01.2015
Collections Rep
Texas Independent Bank (TIB)
03.2003 - 07.2007
No Degree -
Texas College
High School Diploma -
David W. Carter
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