Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Natasha Hiveley

Crestline,OH

Summary

Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Friendly Job Title with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

MSA Merchandiser Store Associate

Lowe's
01.2022 - Current
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Located merchandise across various stores to address customer needs.
  • Provided product demonstrations to highlight features, benefits and value.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier/Merchandiser/Maintenance

Aldi
07.2021 - 01.2022
  • Greeted customers and directed to requested products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Transported merchandise pallets to move in warehouse.
  • Maintained store assets with effective loss prevention strategies.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Computed material costs to align with operating budget, practicing economical measures.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Greeted store customers and discussed needs.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Developed plan-o-grams and layouts that maximized sales.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Verified products appeared at correct locations in proper quantities.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Cashier/Sales Floor

Sam's Club
09.2002 - 09.2020
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

N/A - All

Loudonville High School
Loudonville, OH

Skills

  • Trade-In Quotes
  • Inventory Control
  • Dispute Mediation
  • Cleaning and Store Maintenance
  • Available Nights, Weekends and Holidays
  • Company Safety Policies
  • Belt Conveyors
  • Positive Customer Engagement
  • Ability to Lift 40 Pounds
  • Returns and Exchanges
  • Loss Prevention Goals Monitoring
  • Item Ticketing and Pricing
  • Merchandising and Display
  • Goal-Driven
  • Proper Staffing
  • Managing Cash Register
  • End Cap Placement
  • Cross-Department Sales
  • Shrink Minimization
  • Rewards Programs
  • Issue Refunds
  • Organization
  • Flower Arranging
  • Team Goals
  • Sales and Marketing
  • Flexible Hours
  • Customer Assistance
  • Merchandise Recommendations
  • Register Opening and Closing
  • Building Customer Loyalty

Timeline

MSA Merchandiser Store Associate

Lowe's
01.2022 - Current

Cashier/Merchandiser/Maintenance

Aldi
07.2021 - 01.2022

Cashier/Sales Floor

Sam's Club
09.2002 - 09.2020

N/A - All

Loudonville High School

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Natasha Hiveley