Reliable support manager enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Child Care Worker
GOTHAM NYC Administration for Children's Services
12.2021 - Current
Main
Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Mental Health Worker
Creedmoor Psychiatric Center
10.2023 - 11.2024
Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
Documented client progress in confidential files.
Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Provided clients with recommendations to community resources.
Reduced instances of aggressive behavior in patients by implementing non-confrontational communication techniques.
Direct Support Professional, Health Caregiver
The Center For Family Support
03.2019 - 08.2020
Consulted with different healthcare disciplines to offer important mental health support to patients.
Prepared meals for clients based on dietary requirements and restrictions
Escorted clients to appointments and social functions
Monitored and logged patients vitals
Home Health Caregiver
RenewCare Home Health
01.2010 - 12.2018
Performed ADL tasks for clients such as bathing, clothing and preparing meals based on dietary requirements
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Helped clients with managed home care, ensuring efficacy of care by monitoring health status
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Clerical Aide
Brooklyn District Attorneys' Office
09.2011 - 06.2012
Routed business correspondence, documents and messages to correct departments and staff members.
Provided clerical support, addressing routine and special requirements.
Produced high-quality communications for internal and external use.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Associate of Science - Criminal Justice
Berkeley College
05-2025
High School Diploma -
Penn Foster Career School
02-2018
Skills
Service Documentation
Medical Condition Coding Software
Emergency Situations
Emotional Support
Intervention Strategies
Medical Records Program Administration
Certification
CPR CertificationFirst Aid CertificationCPR Certification